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The W.W. Williams Company LLC Service Writer in Wakefield, Massachusetts

Service Writer

The W W Williams Company Wakefield, MA (Onsite) Full-Time

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Job Details

Service Writer Opportunity:

Power Products Systems is the distributor for Detroit Diesel engines, Allison Transmissions, Carrier Transport Refrigeration, Volvo Penta and Kohler Power Generation Product. Power Products is part of a large successful family of 1200 employees with 47 locations throughout the United Sates and one branch in Mexico. We have all the resources of a large company with a small family-run organization feel. We are a true family first organization with employee and customer centric focus. We have an immediate opening for a service writer to handle customer service needs in our service department.

Job Duties:

  • Greet customers as they enter the service department.

  • Assist customers with checking equipment in for service and preventative maintenance.

  • Verifying equipment's current warranty status with assistance from the warranty department.

  • Answer incoming road service calls and help dispatch service technicians.

  • Initiates work orders in the computer by gathering important details regarding the customer and the equipment being serviced, including warranty and/or billing information, and developing the customer complaint to aid in diagnosis.

  • Completes work orders by accurately documenting all work performed, then processes customer payments in any of the acceptable forms, assuring that credit and warranty policies are followed.

  • Builds and maintains customer relationships.

  • Makes outbound calls to potential and existing customers to provide updates on repairs.

  • Works with outside sales representatives to fill customer needs, keep customer commitments and maintain a high level of customer satisfaction.

Work Experience & Qualifications:

  • 3+ Years' experience as a service writer preferred.

  • Strong written and verbal communication skills.

  • Strong customer service skills.

  • Computer and software skills including Microsoft Office Suite.

Employee Rewards & Benefits:

  • 8 Paid Holidays & 1 Paid Wellness Day

  • Paid Time Off

  • Employee Referral Bonus Program

  • Medical, Dental, and Vision Insurance

  • 401k with a Company Match

  • Company Paid Training

  • Growth and Leadership Opportunities

About the Company:

Power Products Systems, a W.W. Williams Company, has a broad portfolio of businesses located throughout the U.S. and Mexico. Under the long-standing brand, W.W. Williams Companies comprise one of the nation's largest sales and service providers of industrial power products with an extensive network of 47 facilities employing more than 515 service technicians. It offers service and repair, OEM product sales, and supply chain management solutions. Its products and service offerings include diesel engines, transmissions, bumper-to-bumper truck repair, transport refrigeration, power generation systems, and supply chain logistics services.

When you join the W.W. Williams team, you become part of a company that impacts millions of Americans daily. As a leader in the transportation service, repair, and parts industry, W.W. Williams offers flexibility and tailored solutions for your transportation repair needs. Our mission is to be the trusted provider of innovative, timely solutions that surpass your expectations.

Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment.

Competitive wages and benefits. EOE/AAP/M/F/Vets/Disabled, DFWP.

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Job Snapshot

Employee Type Full-Time

Location Wakefield, MA (Onsite)

Job Type Legal

Experience Not Specified

Date Posted 11/26/2023