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The W.W. Williams Company LLC Service Dispatcher in Wakefield, Massachusetts

Service Dispatcher

The W W Williams Company Wakefield, MA (Onsite) Full-Time

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Job Details

Service Dispatcher

Power Products Systems, a W.W. Williams Company, is the distributor for Detroit Diesel engines, Allison Transmissions, Carrier Transport Refrigeration, Volvo Penta and Kohler Power Generation Product. Power Products is part of a large successful family of 1200 employees with 47 locations throughout the United Sates and one branch in Mexico. We have all the resources of a large company with a small family-run organization feel. We are a true family first organization with employee and customer centric focus. We have an immediate opening for a service dispatcher to handle customer service needs in our generator department.

Job Duties:

  • Maintain the service technicians daily schedules.

  • Dispatch the technicians as service calls are completed.

  • Schedule return trips with customers when parts are in.

  • Maintain customer database with current information.

  • Clear and concise communications with department managers, employees and customers.

  • Keep customers appraised as to company schedule and requested lead times.

Work Experience & Qualifications:

  • Dispatch experience preferred.

  • Strong written and verbal communication skills.

  • Strong customer service skills.

  • Computer and software skills including Microsoft Office Suite.

Employee Rewards & Benefits:

  • 8 Paid Holidays & 1 Paid Wellness Day

  • Paid Time Off

  • Employee Referral Bonus Program

  • Medical, Dental, and Vision Insurance

  • 401k with a Company Match

  • Company Paid Training

  • Growth and Leadership Opportunities

About the Company:

W.W. Williams Company, has a broad portfolio of businesses located throughout the U.S. and Mexico. Under the long-standing brand, W.W. Williams Companies comprise one of the nation's largest sales and service providers of industrial power products with an extensive network of 47 facilities employing more than 515 service technicians. It offers service and repair, OEM product sales, and supply chain management solutions. Its products and service offerings include diesel engines, transmissions, bumper-to-bumper truck repair, transport refrigeration, power generation systems, and supply chain logistics services.

When you join the W.W. Williams team, you become part of a company that impacts millions of Americans daily. As a leader in the transportation service, repair, and parts industry, W.W. Williams offers flexibility and tailored solutions for your transportation repair needs. Our mission is to be the trusted provider of innovative, timely solutions that surpass your expectations.

Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment.

Competitive wages and benefits. EOE/AAP/M/F/Vets/Disabled, DFWP.

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Job Snapshot

Employee Type Full-Time

Location Wakefield, MA (Onsite)

Job Type Transportation, Skilled Labor - Trades

Experience Not Specified

Date Posted 11/26/2023