Massachusetts Jobs

Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our connected healthcare operations platform combines software and trusted services to empower organizations with critical data insights across risk, safety, compliance, provider lifecycle and workforce management. Our user-centric approach provides a holistic, real-time view of healthcare operations, connecting disparate information across the enterprise – thus giving organizational leadership the contextualized data they need to make better informed decisions.

RLDatix is truly global, with over 2,000 employees across the UK, Europe, Middle East, Australia, Canada, and the United States. Our strategy is fueled by organic and inorganic growth that brings together the brightest minds and the latest technology – including AI - to deliver marketing leading solutions for our clients. We are looking for people to join our team who are passionate about making a positive change in healthcare. Join us as we work towards our vision of safer, better healthcare for all.

What You Will Do:

The Role

The Associate Cloud Implementation Analyst will work under our subsidiary company, Galen Healthcare Solutions, LLC. Galen is an award-winning healthcare IT technical & professional services and solutions company providing highly-skilled, cross-platform expertise. We have partnered with specialty practices, hospitals, health information exchanges, health systems and integrated delivery networks to provide high-quality, expert level IT consulting services & solutions including strategy, data archiving, data migration, optimization, project management, and interoperability. Our Technical and Professional Services groups are ranked #1 in KLAS by our clients, including winning 2021’s Top Overall IT Services Firm award. But Galen is more than an IT company. We are a team of talented individuals who build meaningful relationships and produce exceptional results. That’s why Galen has been recognized by Modern Healthcare as one of the Best Places to Work for more than 10 years.

Responsibilities:

· Oversee migration of client’s on-premise data to the cloud

· Communicate with clients and coordinate activities with their engineers (or IT teams)

· Provide updates on project progress; address client or project manager inquiries

· Monitor system performance and troubleshoot issues

· Stay updated on emerging cloud technologies

· Ensure that the cloud environment is optimized for performance and cost

· Manage multiple projects, across a wide array of clients

· Establish strong relationships with co-workers and clients

· Provide exemplary customer service by understanding and resolving issues quickly

· Participate in information internal training as part of ongoing team improvement

· Work with internal stakeholders to improve current processes

Qualifications:

· 1-2 years of relevant experience preferred

· Excellent verbal and written communication skills

· Analytical and troubleshooting skills

· Desire to solve challenging technical problems

· Self-starter who wants to learn, grow, and excel in their role

· Basic knowledge of SQL query language

· Proficient in handling various data formats, with an emphasis on structured text files.

· Experience with cloud computing platforms like AWS, Azure or Google Cloud is a plus

· Basic scripting and coding skills (e.g. PowerShell, Python) is a plus.

· Understanding of basic networking fundamentals

· Familiarity and working knowledge of patient clinical EHRs, patient financial systems and non-patient systems such as HR/Payroll, Materials Management, General Ledger, Accounts Payable systems is a plus

· Bachelor’s in Computer Science, Information Systems, Informatics, or related field

Benefits:

· Performance Bonus

· Comprehensive Medical/Dental/Vision

· 401k with 100% Match up to 4% of salary

· Flexible Spending Accounts

· Annual technology stipend

Galen has offices in Boston, MA, Chicago, IL, and Burlington, VT. The position could report to any of these offices.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

RLDatix offers a competitive compensation package and comprehensive benefits package including health, dental, vision, life, disability coverage, a generous retirement savings plan, paid time off, and paid holidays. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.