Philips Field Service Engineer (Washington, DC) in United States of America - Home Based, Massachusetts

Position Summary:

The individual in this position will install, service, repair and support highly technical electronic and laser equipment at customer sites worldwide ensuring the operational quality of all company products and complete customer satisfaction. This position provides technical phone support to co-workers on the operation and troubleshooting of all company equipment, tools and systems.

Essential Functions:

  • Evaluate, diagnose and repair a wide variety of system and equipment malfunctions and provides preventive maintenance on equipment for customers within the assigned territory. May provide service on equipment in other territories or trade shows as assigned by Management

  • Serve as liaison between customer and Management on standard service related and technical matters. Also responsible for providing feedback on Customer Satisfaction on all company products and services

  • Provide on-site direction to customers on the operation and maintenance aspects of assigned equipment. Understand technical specifications and is able to communicate these as well as the FDA approved indications for use for all company products

  • Provide training to all customers and company staff on the safe operation, function and operation of company equipment on an annual basis

  • Perform administrative duties such as preparation of service, travel, expense reports, service reports, shipping forms, HazMat Shipping and RMA’s. Assists other department personnel with the completion of these documents

  • Required to follow all company standard operating procedures (SOP’s) and technical bulletins (TB’s) for each service function assigned

  • Schedule all travel arrangements according to company policy. Ensure that the most cost-effective services for travel are utilized and that service calls are grouped together whenever possible

  • Complete various projects, reports and other duties as assigned by Management

  • Required to effectively communicate and coordinate activities with the Operations group and members of the Sales Team regarding all demonstrations, training, preventive and emergency calls

  • Responsible for the sales of service agreements and time and materials calls to all sites within the assigned region

  • Provide technical support during clinical cases at customer locations worldwide

  • May assist with the identification and resolution of design problems and equipment enhancements

  • May assist in developing strategic plans and objectives for the department that are consistent with corporate goals

  • May assist in the recruiting and training of new field service personnel and recommends promotions for field service personnel

  • Responsible for supporting and complying with all applicable SPNC corporate, regulatory, and Quality System requirements, including identification and communication of potentially reportable events and performing and documenting complaint investigations.

Education and/or Experience:

  • Bachelor degree in an electronics or technical field, or an AS in laser/electronics technology or equivalent experience is normally required.

  • A minimum of 6 years related experience is required. Component level electronic troubleshooting skills and laser/electro-optics troubleshooting abilities are required.

Material and Equipment Directly Used

Computers and required software, Portable Vacuum Systems, CVX-300®, Standard Hand Tools, Oscilloscopes, DVM, High Voltage Equipment, Laser Energy Measuring Equipment, BlackBerry’s. Incumbent will work with compressed gases, optical cleaning solutions and solvents as well as other chemicals that require special handling.

Competencies:

  • Must display a positive customer focus and have a strong analytical mind

  • Excellent communication skills

  • Enthusiasm and high standards for personal and professional integrity

  • Have the ability to set goals, plan projects, be highly organized and develop solutions to complex situations with a high degree of independence.

  • Travel both domestically and internationally and should expect an average of 3 nights and 4 days in the field each week

  • Must be able to lift and carry items weighing over 80 pounds

  • Must be able to move mobile laser systems weighing over 650 pounds

  • Must have and maintain a valid US driver’s license

  • Must have and maintain a valid US Passport

FLSA Status: Non Exempt

In this role, you have the opportunity to

Install, service, repair and support highly technical electronic and laser equipment at customer sites worldwide ensuring the operational quality of all company products and complete customer satisfaction. This position provides technical phone support to co-workers on the operation and troubleshooting of all company equipment, tools and systems.

The territory for this position includes Washington DC, Maryland, and Virginia. Candidates must reside within a commutable distance to the territory.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

You are responsible for

  • Evaluate, diagnose and repair a wide variety of system and equipment malfunctions and provides preventive maintenance on equipment for customers within the assigned territory; May provide service on equipment in other territories or trade shows as assigned by Management

  • Serve as liaison between customer and Management on standard service related and technical matters. Also responsible for providing feedback on Customer Satisfaction on all company products and services

  • Provide on-site direction to customers on the operation and maintenance aspects of assigned equipment. Understand technical specifications and is able to communicate these as well as the FDA approved indications for use for all company products

  • Provide training to all customers and company staff on the safe operation, function and operation of company equipment on an annual basis

  • Perform administrative duties such as preparation of service, travel, expense reports, service reports, shipping forms, HazMat Shipping and RMA’s. Assists other department personnel with the completion of these documents

  • Required to follow all company standard operating procedures (SOP’s) and technical bulletins (TB’s) for each service function assigned

  • Schedule all travel arrangements according to company policy. Ensure that the most cost-effective services for travel are utilized and that service calls are grouped together whenever possible

  • Required to effectively communicate and coordinate activities with the Operations group and members of the Sales Team regarding all demonstrations, training, preventive and emergency calls

  • Responsible for the sales of service agreements and time and materials calls to all sites within the assigned region

  • May assist with the identification and resolution of design problems and equipment enhancements

  • May assist in developing strategic plans and objectives for the department that are consistent with corporate goals

  • May assist in the recruiting and training of new field service personnel and recommends promotions for field service personnel

You are a part of

Working as part of our Global Sales and Service organization, you’ll benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings.

To succeed in this role, you should have the following skills and experience

  • Bachelors’ Degree in electronics or equivalent combination of experience and education. BSEE/BSEET/BSME/BSMET preferred

  • A minimum of 6 years of related experience required. Component level electronic troubleshooting skills and laser/electro-options troubleshooting abilities required

  • Understand and apply electronic, mechanical and networking theory to install, diagnose and repair equipment including knowledge and use of all necessary tools and test equipment. Understanding of mechanical theory preferred

  • Strong organizational skills, self-disciplined and the ability to work independently and communicate effectively with various levels of employees and customers both verbally and in writing

  • Ability to effectively operate in a team driven environment to achieve assigned goals and objectives.

  • Ability to read and interpret schematics and site drawings with minimal assistance

  • Have and maintain a valid driver’s license

  • Must be willing to travel both domestically and internationally and should expect an average of 3 nights and 4 days in the field each week

This position will require you to meet all customer specific mandates such as vaccinations and or screening tests.

In return, we offer you

Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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