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Lahey Health Program Director, Transitional Support Services (TSS) in Tewksbury, Massachusetts

Welcome To

Welcome to Beth Israel Lahey Health Behavioral Services. Our team delivers quality care to clients and families in more than 30 communities throughout the North Shore, Merrimack Valley and Greater Boston. Our mission is to provide personal, compassionate, state-of-the-art, integrated behavioral healthcare that makes a difference in the lives of the people and communities we serve. Our services include mental health counseling, addiction treatment, and family and school-based services.

About the Job

The Program Director is responsible for the overall administration of a 40 bed Transitional Support Services (TSS) program including program design and implementation and fiscal and facility management. The Program Director is responsible for ensuring that services meet established licensing and quality standards, as well as customer service objectives.

The Program Director's Responsibilities are:

  • Ensures the program is compliant with regulatory and contractual requirements at all times.

  • Develops, implements and enforces corporate and program specific policies and procedures.

  • Provides training and supervision to ensure that evidence based practices are used in daily programming.

  • Has knowledge of Medication Assisted Treatment for opioid use disorders.

  • Ensures that staffing ratios are met at all times.

  • Ensures sound fiscal management through the development and monitoring of the programs operating budget and identifying and implementing cost saving measures.

  • Works in collaboration with the Finance Department to monitor conformance to policies and procedures relative to fee structure and fee collection.

  • Develops and maintains working relationships with other community based service providers including but not limited to: medication assisted treatment programs, primary health care, community based outpatient services and social services programs.

  • Oversees the development and implementation of systems to assess the quality of client records, ensure timeliness and thoroughness of documentation and ensures the storage of records in conformance with confidentiality regulations.

  • Participates in rotating weekend and after hours on-call coverage shared with the Ryan House Program Director and Clinical Supervisor.

  • Represents the agency at trade association meetings specific to adult residential services.

  • Represents the services within the agency’s service continuum, in the community and to external customers.

  • Maintains necessary records and prepares necessary reports.


  • Bachelor's Degree in business, healthcare management, social work or another related field required. Certification in alcohol and drug abuse counseling with a minimum of seven years’ experience in the addiction treatment field can be substituted for a Bachelor’s Degree.

  • Openness to Medication Assisted Treatment for opioid use disorders required.

  • A Massachusetts Driver’s License is also required.

  • Must demonstrate ability to relate to a substance abuse treatment population in a sensitive manner, an interest and willingness to work in a multicultural setting and must share a customer service orientation. Identifies and resolves problems in a timely manner; Uses reason even when dealing with emotional topics. Manages difficult or emotional client situations; Responds promptly to client needs and maintains confidentiality.

About Us

Beth Israel Lahey Health is an integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what healthcare can and should be. We are committed to attracting, developing and retaining top talent. We strive to create a diverse and inclusive workplace that reflects the communities in which we work and serve. With a team approach to care, we encourage learning and growth at all levels and offer competitive salaries and benefits.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.

REQNUMBER: 163746-1A