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Evoqua Water Technologies Operations Support Associate in Tewksbury, Massachusetts

About Evoqua Water Technologies

Evoqua Water Technologies is a leading provider of mission critical water and wastewater treatment solutions, offering a broad portfolio of products, services and expertise to support industrial, municipal and recreational customers who value water. Evoqua has worked to protect water, the environment and its employees for more than 100 years, earning a reputation for quality, safety and reliability around the world. Headquartered in Pittsburgh, Pennsylvania, the company operates in more than 160 locations across ten countries. Serving more than 38,000 customers and 200,000 installations worldwide.

Apply today to join our 4000 professionals around the world as we pursue our purpose: Transforming Water. Enriching Life.

Position Summary

Individual contributor completing standard and non-routine business processes to support Sales and branch operations ensuring that customer contracts, billing, invoicing and issues of any administrative nature are resolved in a timely fashion. This role can support various and multiple business units and is critical to ensure proper documentation, payment and resolution of customer issues.

What we can offer you

Core Responsibilities and Tasks

Able to perform non-routine tasks related customer issues and resolution

Ability to document tasks into process flows

Responsible for helping develop training material for customer processes and order entry

Strong collaboration with internal and external customers

Exception reporting for customer orders when purchase orders are flagged for non-compliance

Resolves issues from 3rd party processer of customers orders of limited complexity

Assists branch in maintaining appropriate inventory, generates purchase orders

Ability to create orders for quoted jobs or installation with multiple process in SAP of limited complexity but with unique job requirements

May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order. Reviews autorenewals of contracts and supports contract additions identified by branch staff

Submission of invoices through appropriate vendor portal ensuring the uploads of invoices are compatible with customer payable system

May assist standard non-complex customer master data workflows.

Position Requirements



High school diploma or equivalent plus 2 years of applicable work experience OR Bachelors degree with demonstrated capability in comparable work



Intra-departmental communication for purpose of alignment/ information sharing

Able to executive tasks medium levels of autonomy; limited guidance required for complex tasks

Able to collaborate with other disciplines

Ability to understand concepts in execution and strong organization skills;

Understanding of general business concepts

Strong communication skills

Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)

SAP fluency in relevant area of expertise (e.g. SD, CS, CM module)

Basic understanding of typical IT business tools

Basic understanding of Field Service and CRM application like (MS Field Service or MS CRM)

Additional Details

Live our culture and exemplify our Growth Enabling Behaviors to be highly enabled to deliver, highly empowered to succeed and highly accountable to lead.

Evoqua Water Technologies prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation or any other category protected by applicable federal, state or local law. Evoqua Water Technologies takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity

EEO is the Law - Poster (PDF) (

Evoqua does not accept unsolicited resumes/candidates from search firms.