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Xylem NOC Engineer in Tewksbury, Massachusetts

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Good analytical and debugging skills, strong software/OS aptitude, a meticulous approach to analyzing and resolving technical problems

  • Has knowledge and experience to maintain technical processes/documentation and automations/scripts

  • Great Customer Service Skills

  • A self-starter capable of taking initiative.

  • Recognize issues that must be quickly escalated

  • Work cross functionally with other Internal teams

  • Ability to provide support that includes proactive monitoring, troubleshooting, system security and optimization, and Customer Service.

  • Own and manage escalated support cases

  • Perform root cause analysis to completion and resolution

  • Log and document all issues in our issue tracking system, updating cases as needed until resolved

  • Manage case load to meet defined service levels

  • Provide feedback on how to improve the product

  • Help improve customer support methods and processes

  • Participation in Xylem Watermark volunteer activities

  • *After training this position's schedule will be 6pm-6am with a 4 day weekend every other week

QUALIFICATIONS:

  • NOC Experience

  • Must be able and willing to work flexible shifts, including nights/weekends

  • This position requires a four-year college degree in a technical field or equivalent experience.

  • Minimum 2 years of experience in IT support / Desktop Support

  • Strong operating systems knowledge – Linux/Windows/VMware

  • Knowledge of networking fundamentals

  • Strong troubleshooting skills

  • Experience with ticketing systems (JIRA/Salesforce/Remedy)

  • History with document collaboration tools (Confluence/Wiki)

  • Strong verbal/communication skills required.

  • Ability to adapt and work in a fast-paced environment.

  • Ability to work collaboratively within a team environment of engineers to meet aggressive goals with high quality standards

Salary range:

$59,500.00 - $95,500.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

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