Kelly Services Customer Service Representative, Tewksbury, MA in Tewksbury, Massachusetts
Kelly Services is currently hiring for a Customer Services Representative for a leading biotechnology company in Tewksbury, MA. The Customer Service Representative will interact with internal/external customers to provide and process information in response to inquiries, concerns and requests.
What will you do?
Responsible for answering calls from customers, channel partners, distributors, and sales representatives for all Laboratory Equipment Division products and accessing several different computer systems (Macola, SAP, Baan, salesforce.com, Big Machines) to obtain the necessary information to assist customers.
Process telephone orders placed with verbal P.O or credit card.
Must have an understanding of all product lines and the product knowledge to accurately detail our products to customers, distributors and sales representatives.
Responsible for communicating (written and verbal) daily with customers (both internal and external) , distributors and sales representatives regarding sales channels, product lines, equipment, descriptions, features, terms and conditions, specifications, warranties, freight terms, deliveries, pricing, policies, freight estimates, inside delivery estimates, returns installation and any other requirements to fulfill the conditions of contacts and orders.
Acts as the liaison between the customer and internal contacts.
Required to meet defined goals within upper and lower control limits to meet overall department service levels .
Provide high level of customer service to existing and new customer base.
Interface closely with sales, service, and management to ensure customer satisfaction is maximized.
Effectively communicate and exchange information among team members.
Support Practical Process Improvement (PPI) methodology and participate in initiatives as required.
Responsible for meeting all required department and company training goals and expectations.
Education: Requires a high school diploma or equivalent
- 3+ years of experience in the field or in a related area.
Knowledge, Skills, Abilities
Clear communication skills
Ability to multi-task, prioritize, and manage time effectively
This opportunity is supported by a remote recruiter. Please apply to the position, if you have any additional questions please email Danielle.Haese@kellyservices.com .
Why Kelly ® ?
As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.
About Kelly ®
At Kelly , we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
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