MAPFRE Insurance Appraiser, Material Damage (Suffolk County, MA) in Suffolk County, Massachusetts
Appraiser, Material Damage (Suffolk County, MA)
Location: Suffolk County, MA
Complete accurate and timely field
appraisals, drive-in appraisals, supplements, and re-inspections on damaged
motor vehicles, and if applicable, make claim payments in the field and
drive-ins in Massachusetts and outside the state as required. Maintain a
professional image while adhering to company and state regulated guidelines as
they pertain to the appraisal process. Frequent oral communication with
customers is required and must be timely. Keeps apprised of territorial labor
rates, repair techniques, vehicle and construction design, industry trends and
applicable state laws. Negotiate with customers or Shop Appraisers for proper
repairs to vehicles in a safe, cost effective manner with a high level of
Duties may include work on special programs
including the Early Tow Program, Catastrophe Duty and drive-in coverage.
May also be called to oversee, monitor, instruct and
evaluate the performance of the CAR|EZ/Upload repair
shops. Monitor compliance with procedures and department expectations in the
writing of appraisals. Ensure customer service standards are being met. Work to
resolve customer concerns with quality issues on work completed by CAR|EZ shops.
Be able to assist in training shop personnel in regards to their roles and
expectations in the CAR|EZ program; provide moderate field support to
the shops for the WBAS and the upload process.
Develops and maintains a working relationship with those in the
repair industry, and provides technical support. Attend period meetings and
industry training in order to keep current on issues of auto and property
repair. May need to be available for overnight travel to handle field losses,
field visits and re-inspections of staff and independent appraisal firms, and/or
Catastrophe Duty. Travel and field work may occur during both business and
non-business hours, including weekdays and weekends. Performs drive-in coverage
and other functions assigned to the position as necessary.
Knowledge, Skills and
Education: Bachelor's plus Certificate,
e.g. INS 21, 22, 23, or equivalent, related experience.
Experience: 2 - 4 years
- or Associates Degree equivalent plus 4 - 6 years.
Knowledge: General knowledge of industry practices, standards, and
concepts within field of work. Applies them to perform work requiring analytical
Making: Makes decisions using
broad management limits. Applies guidelines and procedures that leave
considerable room for discretion and interpretation. Decisions directly
influence project, client relationships and or expenditures. Additionally,
decisions exert some influence on organization's long-range goals and
objectives. Participates in determining objectives of
Received: Works independently
under general supervision. Work is reviewed for overall adequacy in meeting
Leadership: May provide training and
guidance to less experienced staff.
Problem Solving /Operations/Direct Work Involvement: Applies knowledge to
determine solutions to complex problems with minimal direction. Uses research
and analysis to develop innovative and practical solutions which are consistent
with organizational objectives.
Client Contacts: Contacts other departments and or external organizations or parties
frequently. Contacts are primarily at or below upper management levels.
Represents organization on specific projects. Communication may involve
persuasion, and negotiation.
Additional Knowledge, Skills and Abilities
Must possess a valid driver's license and
individual state appraiser/adjuster licenses if required by the state in which
ASE or I-CAR certification preferred. Insurance course work such as
AIC strongly preferred.
Automotive / Homeowner technical training such as
VALE Tech / Fox Valley course work preferred.
Ability to negotiate around
various types of appraisal software, point, and vehicle estimating programs and
property estimating programs.
May require the need to testify regarding
finding in arbitrations and court cases.
Working knowledge of auto policy
for personal and commercial vehicles. Must have a thorough understanding of and
ability to interpret coverages in automotive policies.
Ability to manage
multiple projects at multiple locations in a fast paced multitask environment is
Ability to research various sources of information to locate
vehicles, parts and values of vehicles, especially specialty vehicles.
Ability to use and apply various software products including but not limited
to: MS Word, Excel, and PowerPoint. Excellent written and verbal communications,
as well as good organizational and time management skills.
If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at firstname.lastname@example.org.
We are proud to be an equal opportunity employer.