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MAPFRE Insurance Appraiser, Material Damage (Suffolk County, MA) in Suffolk County, Massachusetts

Appraiser, Material Damage (Suffolk County, MA)

Location: Suffolk County, MA

Job Summary

Complete accurate and timely field

appraisals, drive-in appraisals, supplements, and re-inspections on damaged

motor vehicles, and if applicable, make claim payments in the field and

drive-ins in Massachusetts and outside the state as required. Maintain a

professional image while adhering to company and state regulated guidelines as

they pertain to the appraisal process. Frequent oral communication with

customers is required and must be timely. Keeps apprised of territorial labor

rates, repair techniques, vehicle and construction design, industry trends and

applicable state laws. Negotiate with customers or Shop Appraisers for proper

repairs to vehicles in a safe, cost effective manner with a high level of


Duties may include work on special programs

including the Early Tow Program, Catastrophe Duty and drive-in coverage.

May also be called to oversee, monitor, instruct and

evaluate the performance of the CAR|EZ/Upload repair

shops. Monitor compliance with procedures and department expectations in the

writing of appraisals. Ensure customer service standards are being met. Work to

resolve customer concerns with quality issues on work completed by CAR|EZ shops.

Be able to assist in training shop personnel in regards to their roles and

expectations in the CAR|EZ program; provide moderate field support to

the shops for the WBAS and the upload process.

Develops and maintains a working relationship with those in the

repair industry, and provides technical support. Attend period meetings and

industry training in order to keep current on issues of auto and property

repair. May need to be available for overnight travel to handle field losses,

field visits and re-inspections of staff and independent appraisal firms, and/or

Catastrophe Duty. Travel and field work may occur during both business and

non-business hours, including weekdays and weekends. Performs drive-in coverage

and other functions assigned to the position as necessary.

Job Requirements

Knowledge, Skills and


Education: Bachelor's plus Certificate,

e.g. INS 21, 22, 23, or equivalent, related experience.

Experience: 2 - 4 years

  • or Associates Degree equivalent plus 4 - 6 years.

Knowledge: General knowledge of industry practices, standards, and

concepts within field of work. Applies them to perform work requiring analytical

business skills.


Making: Makes decisions using

broad management limits. Applies guidelines and procedures that leave

considerable room for discretion and interpretation. Decisions directly

influence project, client relationships and or expenditures. Additionally,

decisions exert some influence on organization's long-range goals and

objectives. Participates in determining objectives of



Received: Works independently

under general supervision. Work is reviewed for overall adequacy in meeting


Leadership: May provide training and

guidance to less experienced staff.

Problem Solving /Operations/Direct Work Involvement: Applies knowledge to

determine solutions to complex problems with minimal direction. Uses research

and analysis to develop innovative and practical solutions which are consistent

with organizational objectives.

Client Contacts: Contacts other departments and or external organizations or parties

frequently. Contacts are primarily at or below upper management levels.

Represents organization on specific projects. Communication may involve

persuasion, and negotiation.

Additional Knowledge, Skills and Abilities

Must possess a valid driver's license and

individual state appraiser/adjuster licenses if required by the state in which


ASE or I-CAR certification preferred. Insurance course work such as

AIC strongly preferred.

Automotive / Homeowner technical training such as

VALE Tech / Fox Valley course work preferred.

Ability to negotiate around

various types of appraisal software, point, and vehicle estimating programs and

property estimating programs.

May require the need to testify regarding

finding in arbitrations and court cases.

Working knowledge of auto policy

for personal and commercial vehicles. Must have a thorough understanding of and

ability to interpret coverages in automotive policies.

Ability to manage

multiple projects at multiple locations in a fast paced multitask environment is


Ability to research various sources of information to locate

vehicles, parts and values of vehicles, especially specialty vehicles.

Ability to use and apply various software products including but not limited

to: MS Word, Excel, and PowerPoint. Excellent written and verbal communications,

as well as good organizational and time management skills.

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at

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