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Bossard, Inc LLC Customer Relations Representative in Stoughton, Massachusetts

Bossard North America Job Description Job Title: Customer Relations Representative Department: Sales Reports To: Market Manager FLSA Status: Exempt Prepared By: Lynn Carter Prepared Date: 6/3/2019 Approved By: Approved Date: Summary: Responsible for the daily activities associated with their respective accounts. Essential Duties and Responsibilities include the following. Other duties may be assigned. ? Review and manage Open Order Reports and associated expedites. ? Daily review and engagement on customer?s hot lists. ? Verifies inventory and notifies Purchasing of customer orders that would deplete stock. ? Expedite internally to assure shipment of customer orders ? Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates. ? Informs shipping of packing or labeling requirements for customer shipments. ? Confers with shipping, warehouse, or common carrier personnel to provide proof of delivery requests from customers. ? Ensure all user messages and validation errors are reviewed and managed. ? Provide feedback directly to customers on general order inquiries. ? Support Account Manager or Key Account Manager with Quoting Setup and various other duties. ? Assist quality/purchasing on rejected parts. ? Other duties may be assigned. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies: ? Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work with new work structures, processes, requirements, or cultures. ? Building Networks: Taking action to establish and maintain connections with people outside one\'s formal work group, including those outside the organization (e.g., peers, cross-functional partners, and vendors), who are willing and able to provide the information, ideas, expertise, and/or influence needed to achieve work goals. ? Collaborating: Working cooperatively with others to help a team or work group achieve it\'s goals. ? Communication: Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others. ? Continuous Learning: Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas, and implementing solutions. ? Contributing to Team Success ? Actively participating as a member of a team to move the team toward the completion of goals. ? Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive. ? Energy: Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time. ? Execution: Ensuring others contribute to organization strategies by focusing them on the most critical priorities, measuring progress, and ensuring accountability against those metrics. ? Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive. ? Managing Work: Effectively managing one?s time and resources to ensure that work is completed efficiently. ? Personal Growth Orientation: Actively pursuing development experiences to improve interpersonal and business impact. ? Technical/Professional Knowledge & Skills: Having achieved a satisfactory level of technical, functional, and/or professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise; leveraging expert knowledge to accomplish results. ? Technologically Savvy: Leveraging one?s practical knowledge and understanding of recent technology tools, solu