Job Information
Accutemp Engineering, Inc Customer Service Representative in Stoneham, Massachusetts
Accutemp has been delivering top-tier HVAC, sheet metal, and pipefitting services across Massachusetts and southern New Hampshire since 1978. We are committed to exceeding customer expectations and maintaining long-lasting relationships through high-quality service and support. Our work culture thrives on continuous improvement, and we provide on-the-job training and opportunities for career growth, creating a home for excellence. Why Join Us? ? Growth Opportunities: We invest in our team and encourage growth and development. ? Training & Support: Receive comprehensive on-the-job training and ongoing support to excel in your role. ? Impactful Role: You\'ll play a crucial part in delivering the best customer experience and be the voice of our company. Position Overview This is a full-time, on-site role with a minimum of 40 hours per week, working in our Stoneham, MA office Monday through Friday. As a Customer Service Representative, you\'ll be at the heart of our operations. You\'ll manage high call volumes, act as a liaison between our services and customers, and ensure smooth scheduling and problem resolution. We are looking for someone who is highly organized, customer-focused, willing to train across departments and thrives in a fast-paced environment. While knowledge of HVAC is beneficial, it is not required as we provide training to get you up to speed. What You\'ll Do: ? Engage with new customers, offering them a great first impression of our services. ? Ensure satisfaction through follow-ups and proactive communication. ? Identify additional service opportunities for customers. ? Efficiently respond to customer inquiries and resolve issues. ? Maintain accurate records in our customer database. ? Assist with administrative tasks to support operations management. ? Generate sales leads and conduct cold calls for potential business. ? Support branding efforts by managing our staff\'s clothing stock. ? Build lasting customer relationships through excellent communication. ? Handle complaints with care, providing timely and effective resolutions. ? Log leads generated through our marketing department. What We\'re Looking For: ? Customer-Centric Approach: You have strong interpersonal skills and are passionate about delivering great service. ? Detail-Oriented: You can maintain accurate records and handle multiple tasks precisely and efficiently. ? Tech-Savvy: Proficiency in MS Word, Excel, SAGE, Operix and dispatch systems is an advantage. ? Problem Solver: You can think on your feet and find solutions quickly and effectively. ? Team Player: You thrive in collaborative environments and are ready to support both customers and team members. Physical Requirements: ? The ability to sit for extended periods and frequently reach with hands and arms. ? Occasionally lift and move up to 25 pounds. ? Specific vision abilities for close-up tasks, including but not limited to using a computer. Job Type: Full Time Pay: \$18.00-\$23.00 per hour Expected hours: 40 hours minimum Benefits: ? 401(k) with 6% Match after one year ? Dental insurance ? Health insurance ? Employee Assistance Program ? Life insurance ? Paid time off ? Parental leave ? Professional development assistance ? Referral program ? Retirement plan ? Tuition reimbursement ? On-the-job training ? Growth opportunities Shift: ? Day shift (please note this is not a hybrid role) Experience: ? Customer service: 1-2 year (minimum) Work Location: ? Stoneham, MA