Massachusetts Jobs

Are you a natural leader with a flair for customer service and team development? Do you thrive in a vibrant retail environment where every day offers new opportunities to make a difference? The Kripalu Shop and Caf? is seeking a motivated Shop Lead to inspire and guide our sales team in delivering exceptional customer experiences. POSITION SUMMARY: The Kripalu Shop Lead leads the daily activities of the sales team in the Kripalu Shop and Caf?. This position works with the Shop Manager to manage and develop the sales team in order to deliver an exceptional customer experience. This role helps to operate the Kripalu Shop and Caf? efficiently and effectively. This role trains the sales team in customer service, POS system, Shop policies and procedures, and product knowledge. Excellent Benefits with No Wait Time, All Year Round Position! ACCOUNTABILITIES: - Guides the sales team in the execution of a proactive customer-focused service environment. - Mentors, develops and supervises the sales team; implementing training programs as needed. - Assists shop Manager with scheduling and other aspects of payroll. - Ensures optimal coverage on the sales floor to achieve excellent service while meeting budget and business priorities. Covers shifts as necessary. - Executes the merchandising plan for the Shop; coordinate with the stockroom on the daily restocking of the shop. - Ensures all sales transactions are in alignment with departmental and organizational cash control policies. - Ensures all processes, guidelines and procedures are followed regarding Safety and Loss Control. - Assists in the recruitment and onboarding of all new team members. - Partners with Shop Manager to provide performance input and coaching for all of the sales team. - Works with team to ensure standards of cleanliness and appearance in the Shop and Caf? areas are met or exceeded. - Attends to other responsibilities as directed by management. CORE COMPETENCIES - Demonstrates commitment to valuing equity, diversity and contributing to an inclusive environment. - Possesses strong core ethics, integrity, and values consistent with Kripalu\'s organizational principles. - Defaults to a collaborative style with colleagues, this is an expected behavior in our work culture. - Builds effective relationships, identifies internal and external customer expectations, sees issues from their point of view; offers practical, mutually beneficial recommendations, solutions, and ideas. - Willingness and ability to be agile in work, supporting across own department as well as across the organization as needed. - Actively cultivates a sense of fun, joy and optimism in yourself, your team and with your peers. This is a key aspect of your role at Kripalu. - Demonstrates the knowledge and abilities necessary to perform required job elements to established standards, remaining current regarding development and trends in areas of expertise. - Embraces experiences as learning opportunities. - Accepts responsibility for personal and professional learning and growth. - Models the values of Kripalu including service, presence, inquiry, compassion, practice, and integrity. ESSENTIAL SKILLS AND EXPERIENCE: - Associates Degree or equivalent - 1 to 3 years supervisory experience. - 1 to 3 years\' experience in a customer facing role preferred. - Excellent time management skills. - Demonstrated strength in customer service - Ability to work in a high paced multitasking environment. - Experience with Microsoft Outlook, Word and Excel. - Excellent communication skills both written and verbal - Knowledge of Kripalu Programs and offerings a plus.