Massachusetts Jobs

This position will assist with conducting training sessions to assist older adults, persons with mobility impairments, and refugees to access fixed-route public transportation. Training sessions will be designed for small groups and individuals, with initial focus on conducting individualized one-on-one training sessions. The Travel Trainer will also be responsible for utilizing all documentation systems, including the initial interview and application process, needs assessments, training plans, program and client progress, training certifications, follow-up, and all other related documentation. Must be able to work with individuals from different cultural backgrounds and adapt to the changing needs of the position as program development and implementation progresses. Essential Duties and Responsibilities: Include the following. Other duties may be assigned. Conduct needs assessment activities to identify training needs among new and existing customer base; implement training program, and conduct all follow up as needed; coordinate efforts among all related parties, including but not limited to clients, agencies, staff, and fixed route/paratransit service providers as needed to conduct the most effective training possible. Provide direct travel training and community/safety education programs for individuals and groups that include older adults, persons with mobility impairments, and refugees: Develop individualized curriculums for groups and individuals to safely access public transportation; conduct and complete training sessions based on specific training plans; and maintain daily written records and reports of consumer progress. Develop and implement individualized transportation plans and mobility instruction curriculum for travel training participants: Act as liaison and maintain open communication between the agency and various stake holders including family/friends of consumers, other service providers and transit personnel; interpret maps, timetables, and other transit materials for route planning. Maintain attendance and program records, individual progress notes and reports. Provide follow-up and retraining to consumers as needed. Travel Trainer 2 of 4 Rev: 05/22, 08/22 Complete intake and assessment of consumer to determine eligibility for travel training: Document consumer and peer trainer feedback for purpose of educational curriculum development and training; implement community safety, utilization, and emergency/crisis programs; assist in implementation of outreach efforts to generate and maintain referral pool; complete special projects within the field of mobility services as assigned. Co-teach in-service trainings on the subject of mobility training, upon assignment from supervisor; participate in in-service training programs as needed; support consumers in communicating needs to transit providers; and identify transit issues affecting older adults and people with disabilities, and address issues as appropriate. Maintain all related documentation, reporting and filing systems: Create and distribute monthly, quarterly, and yearly reports and/or report summaries; keep supervisor informed and up to date on program progress, both verbally and via multiple reporting formats; compile, analyze, summarize, and report on related data and other statistical information; use information to modify and improve Travel Training Program as needed. Perform other duties as assigned. Qualification Requirements/ Education and/or Experience: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Position requires a High School Diploma or equivalent; Equivalent combination of education