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MassMutual Systems Integration Lead in Springfield, Massachusetts


  • Contribute to the development of financial and resource planning needed to achieve department business objectives

  • Work with users, partners, and cross functional teams to provide project support, resolve questions, assess needs, and recommend changes; sought as a key resource for resolution of unique or complex business problems

  • Triage incoming demand and help projects get ready for developers

  • Select, manage, develop, coach, and motivate staff members

  • Manage available resources at the single or multi- departmental level

  • Participate as member of the management team that develops strategies for the larger organization

  • Coordinate technical integration across tracks of work

  • Support and drive change management of existing and new processes

  • Develop and ensure practical implementation of governance for software robotics

  • Assist with creating and providing high-level estimates for project planning

  • Translate technical concepts into business terms and vice versa

  • Raise risks and issues and serve as a project/program primary point of escalation

  • Ensure all deliverables (oftentimes complex/interdisciplinary/interlinked) are clearly specified, scoped and agreed to between the project team and our internal team(s)

  • Remove barriers to enable the project team to complete objectives; drive and influence decisions

  • Drive initiatives to ensure they align with the program roadmap and can be adhered to within project schedule and budget

  • Assist the developers in the overall delivery across systems; identify gaps, problems and dependencies between individual teams/groups and systems

  • Collaborate with Product Owners, business leadership, architects, developers and vendors to ensure alignment on program strategy and execution

  • Operate independently on multiple project tasks and complexities

  • Identify improvement opportunities across teams and address as needed

  • Coordinate and facilitate large program planning sessions and support delivery by coordinating cross-functional technical teams

  • Facilitate program retrospectives and use of program metrics to champion the team(s) through their challenges

  • Design insightful reporting for business process improvement and benefit realization

  • Facilitate workshops, working with process owners/SMEs and technology teams to analyze and assess automation feasibility, as well as analyze and document business requirements, processes and work instructions


Basic Job Qualifications:

  • Minimum 5 years of experience in an IT lead delivery, business analyst, technical project management, or similar role

  • Minimum 5 years of experience in a management, leadership, or similar role

  • Capable of leading technical teams to implement broad scope projects

  • Skilled in problem solving and technical analysis

  • Strong organizational skills and attention to detail

  • Effective relationship building skills

  • Ability to influence peers, leaders and business customers

  • Collaborative team player focused on achieving personal accomplishments through making those around you successful

  • Authorized to work in the United States without sponsorship now or in the future

Preferred Job Qualifications:

  • Knowledge or experience in Robotic Process Automation and testing automation frameworks

  • Knowledge or experience with the usage of strategic enterprise patterns in SDLC

  • Knowledge or experience with Mainframe / legacy systems delivery/implementation

  • Background or experience with programming or scripting

  • Experience, or working knowledge, of Financial Service / Life Insurance concepts and business data

  • Experience working with Agile development processes and methodologies including Scrum and Kanban

  • Technical Lead / IT Project/Program Management experience