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Baystate Health Supv Lab Processing - 40 hrs per week / 2nd shift in Springfield, Massachusetts


This position is accountable for general supervision of the Central Processing staff involved in a variety of duties relating to registering, workflow, Coordinates and processing of specimens for laboratory testing at Central Processing- Core.

Reports directly to BRL, Manager, Central Processing and works in collaboration with all supervisory and technical staff in the Department of Pathology

Job Responsibilities:

1) Directs and supervises Central Processors involved in accessioning and processing of specimens, including evaluation, scheduling, orientation and training. Makes effective recommendations on employee hiring, transfer, promotion, termination, wage changes and disciplinary actions. Resolves grievances and other personnel problems in a timely manner within limits of position. Performs all functions related to payroll.

2) Directs Central Processing staff on multiple shifts, supervising the day to day functions of Central Processing performing the following functions: ensures tracking and prioritizing specimens according to protocol, processing and delivering specimens to the appropriate departments, handling/storing specimens as required, registering patients laboratory computer systems, ordering laboratory tests in Sunquest, using laboratory requisitions or electronic orders, labeling specimens with bar code labels, calling clients to troubleshoot issues as needed, completing Salesforce cases, entering SRS events, ensuring delivery of specimens to testing areas following guidelines for acceptability and priority, answering main lab phone and reporting patient test results by phone and fax.

3) Oversees troubleshooting, maintenance and repair of all department and other equipment or systems associated with Processing functions including the MPA or the 8100 pre analytic instrumentation. Maintains adequate inventory of supplies and materials and assists with preview, selection and evaluation of new equipment and software.

4) Maintains safe work environment, observes all health and safety requirements and prepares and responds to accidents and unusual occurrences, reporting to appropriate manager.

5) Prepares, implements, maintains and updates Processing procedure manuals and assures compliance with all policies and procedures. Monitors, organizes and works to maintain efficient workflow, Coordinates data and statistics collection

6) Collaborates with In-Patient Phlebotomy, nursing staff, Client Services, Courier Services, lab computer room and all laboratory testing areas to expedite specimen transfer to testing areas.

7) Oversees orientation and training of affiliated students and contributes to development and implementation of in-service education programs for all lab assistants

8) Oversees Quality Assurance for Processing, reviews Performance Improvement logs and trend reports. Recommends and implements system changes and monitors improvements.

9) Promotes the BHS and BRL Mission and Vision and practices the BH values of trust, respect, integrity, communication and collaboration.

10) Participates in On Call Rotation

Required Work Experience:

1) 3 years experience in a clinical laboratory.

Preferred Work Experience:

1) None listed

Skills and Competencies:

1) Technical knowledge and skills regarding principles and techniques of laboratory medicine as well as instrumentation.

2) Experience in a lead role; experience supervising staff desired.

3) Expertise in specimen receiving, handling and processing of specimens.

4) Knowledge of multiple systems including Salesforce, Sunquest, CIS, and Atlas desired.

5) Excellent customer service skills.

6) Performs troubleshooting and demonstrates ability to handle multiple tasks.

7) Excellent verbal and written communication skill, computer software skills:

8) Word and Excel, Excellent customer service and interpersonal skills.

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



Associates of Science (Required), Bachelor of Science: Medical Technology


Laboratory Technician - American Society for Clinical Pathology

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Ab out Baystate Health

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware:

  • Baystate Medical Center in Springfield

  • Baystate Children’s Hospital (located at Baystate Medical Center)

  • Baystate Franklin Medical Center in Greenfield

  • Baystate Wing Hospital in Palmer

  • Baystate Noble Hospital in Westfield