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Sedgwick SIU Research Investigator-1 in Springfield, Massachusetts

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Most Loved Workplace®

Forbes Best-in-State Employer

SIU Research Investigator-1

PRIMARY PURPOSE : To perform claims investigations utilizing online public and subscription database searches; to conduct various research investigations using specialized techniques and technologies; to analyze results for red flag indicators; to compile results, document findings in detailed, professional reports and make recommendations as appropriate.


  • Performs research investigation assignments as requested by examiners, clients or assigned legal counsel.

  • Conducts thorough search and inspection of available public and subscription database records.

  • Conducts comprehensive background investigations, medical and other facility canvasses, social media searches, social media monitoring, geo-fencing, skip traces, and other specialized research investigations.

  • Documents findings in a detailed, professional investigative report.

  • Identifies, documents and communicates red flag indicators and makes additional handling recommendations as appropriate.

  • Maintains proper documentation of all relevant facts and evidence pertaining to the case in the appropriate claim handling system(s) and ensures investigations are completed according to service expectations and SIU best practices.

  • Maintains technical competency and adherence with all applicable legal codes and statutes to ensure all investigations are conducted in a legal and ethical manner.

  • Complies with deposition and courtroom testimony appearances as requested.

  • Conducts training for new team members as requested.


  • Performs other duties as assigned.

  • Supports the organization's quality program(s).


Education & Licensing

Bachelor's degree from an accredited college or university preferred.


Two (2) years insurance industry experience or equivalent combination of education and experience.

Skills & Knowledge

  • Excellent oral and written communication skills

  • PC literate, including Microsoft Office products

  • Strong organizational skills

  • Excellent interpersonal skills

  • Ability to work in a team environment

  • Ability to meet or exceed Performance Competencies

  • Analytical and interpretive skills

  • Good judgment and discretion skills

  • Ability to manage multiple assignments and set priorities


When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical : Computer keyboarding, travel as required

Auditory/Visual : Hearing, vision and talking

NOTE : Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (