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TD Bank Senior IT Support Analyst (US) in Springfield, Massachusetts


Job Title:

Senior IT Support Analyst (US)

TD Description:

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit .

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Department Overview:

Building a World-Class, Diverse and Inclusive Technology Team at TD

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. We are looking for an ambitious, self-motivated IT professional to support financial systems that are critical for the US management reporting.

Our team ensures the data relied upon by our finance business partners is available on time during the monthly, quarterly and yearly close process. Outside of the close process, we implement enhancements to our systems and work on projects such as system and application upgrades. This position is a great opportunity for anyone who wants to work with a great team at TD Bank!


United States

Job Requirements:

What can you bring to TD?

Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention.

Here are the minimum requirements for this position:

  • Undergraduate Degree or Technical Certificate.

  • 5-7 years relevant experience.

  • Adeptness at configuring, upgrading, and administering business applications, in co-ordination with appropriate stakeholders.

  • Ability to work independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others.

  • Strong subject matter expertise, as you prepare to provide clients, team, and/or project team with technical guidance and assist with highly complex troubleshooting/problem resolution.

  • High comfort level in leading the support of highly complex and/or comprehensive applications/systems and/or business lines.

  • Strength in identifying root causes and implementing targeted and controlled remediation plans.

  • Readiness to review, participate in and implement procedures.

  • Strength in consulting with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to your own area.

  • Strong interpersonal communication skills and can work effectively with vendors to fulfill support requirements.

  • Possession of effective change management discipline.

  • Willingness to work effectively as a team, helping others to resolve critical service issues.

  • Leadership in enhancing knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.

  • Interest and drive to enhance knowledge/expertise by staying abreast of industry and business trends, research industry standards, best practices and new innovations, make recommendations.

  • Confidence acting as a reference for team members or clients.

  • Must be eligible for employment under regulatory standards applicable to the position.



Job Description:

About This Role

We are looking for someone to provide a broad range of system and application support, research and analysis, administration, performance availability monitoring and management.

Here are the essential job functions of this position:

  • Execute operational month end financial close; meeting service level agreements to ensure US Financials are delivered timely and accurately

  • Perform incident resolution including prioritization and escalation, involving business and technology partners as appropriate.

  • Service applications and systems, provide application, systems, operational availability levels that meet or exceed standards and service levels already established, while minimizing operational risk.

  • Strive to improve production environment stability by working with others to set up, maintain and monitor applications and systems, while meeting availability targets.

  • Provide prompt, effective day-to-day support, accurately identify and resolve issues, perform controlled and timely incident resolution all while making client satisfaction a top priority.

  • Deliver effective and defect-free support (application, software and operations), research system issues and opportunities, recommend changes, oversee execution

  • Ensure support documentation is accurately updated and reflects current state.

  • Gain understanding of technical aspects of project and break-fix development related to the application, advise developers and solution designers.

  • Assume incident management role (communicator, tracker, escalator, driver, etc.).

  • Assume change management role (create, initiate, manage, close change records).

  • Improve performance and resource utilization by assessing and analyzing opportunities to optimize the operational environment.

  • Follow established processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required

  • Participate in and comply with both disaster and business recovery plans. Inclusiveness: At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity. Province/State: Connecticut, Delaware, Florida, Maine, Massachusetts, New Jersey, New York, South Carolina City: Falmouth (ME), Fort Lauderdale, Greenville, Hamden, Lexington, Mount Laurel, New York, Port St. Lucie, Springfield, Wilmington Qualifications: Preferred Qualifications Technologies/Tools used and/or supported by this role:

  • Confluence is used to document support and operational procedures and end user self help pages.

  • We follow Agile methodologies. JIRA is used to document requirements and to obtain relevant approvals

  • Service Now is used for incidents, change records, knowledge base articles, etc.

  • Toad/MS SQL Server Management Studio knowledge a plus.

  • The applications supported by this role are deployed on SQL and Linux databases with java-based web GUI and/or MS Access front end – knowledge of SQL is required for this role.

  • Knowledge on troubleshooting file transfers, batch processing and data loading related issues required. Work Location: Mt Laurel - Technology Center - 17000 Horizon Way Business Line: TD Bank AMCB Job Category - Primary: Technology Solutions Job Category(s): Technology Solutions **Province/State (Primary): New Jersey ProvState 2: New York ProvState 3: South Carolina ProvState 4: South Carolina ProvState 5: Delaware ProvState 6: Connecticut ProvState 7: Massachusetts ProvState 8: Florida ProvState 9: Maine ProvState 10: Florida City (Primary): Mount Laurel City(s) 2: New York City(s) 3: Lexington City(s) 4: Greenville City(s) 5: Wilmington City(s) 6: Hamden City(s) 7: Springfield City(s) 8: Fort Lauderdale City(s) 9: Falmouth (ME) City(s) 10: Port Saint Lucie Job Family: IT Application Support Time Type: Full Time Employment Type: Regular Work Remotely: Statewide

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