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CBRE Senior Change Management Analyst in Springfield, Massachusetts

Senior Change Management Analyst

Job ID




Service line

Advisory Segment

Role type


Areas of Interest

Communications/Public Relations, Data & Analytics, Digital & Technology/Information Technology, Transaction Management


Remote - US - Remote - US - United States of America


The Global Workplace Solutions division of CBRE is currently seeking a Senior Change Management Analyst. The purpose of this position is to support process improvement needs of global PMO projects by providing solutions, training users and working on special projects. The ideal candidate will create, deliver and write training programs and documents for software that is specific to corporate real estate and have experience using tools such as Elemica – Track Trace and Shipping Software.

This will be remote most of the time but must be living near Seattle for occasional onsite training.


Proactively leads and directs activities to identify information challenges and defines solutions for management approval. Works with functional leaders and SMEs (subject matter experts) to develop and facilitate 'as is"" and ""to be"" process maps.

Works with business stakeholders to identify process improvement opportunities using class process improvement methodologies (e.g. KAIZAN).

Maps current processes as described; overlaps similar identified processes to create a single process. Translates process improvement opportunities into actionable steps.

Operates primarily in close partnership with client departments to develop a deep understanding of business processes and to meet their objectives in developing cost, quality, and service improvements.

Works with sponsors and key stakeholders to identify process improvement opportunities and support documentation of processes.

Communicates with departmental management, business users, and peers to define objectives, scope, and the content of projects. Works effectively with global PMO project managers to support their efforts in managing projects for success.

Coordinates to perform all phases of project activities including requirements gathering, project definition, solution outline, testing, documentation, implementation, training, follow-up and on-going maintenance.

Documents current state and future state work flows; updates project work plans with input from project team; maintains the project data repository.

Other duties may be assigned.


No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. May coordinate and assign tasks to co-workers within a work unit and/or project.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Bachelor's degree (BA/BS) from a four-year college or university with an emphasis in either Finance, Business Administration, Economics, Information Technology or related field.

Minimum five years of experience creating, delivering and writing training programs and documents related to real estate software.

Previous work experience as a process analyst or process improvement consultant preferred.

Previous work experience working with KAIZAN or similar process improvement methodologies preferred.

Ability to drive process simplification across multiple groups that deliver the same function but through different processes.


KAIZAN, Six Sigma, or similar process improvement methodology certification preferred.


Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.


Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.


Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.


Advance experience in MS Office Products (Excel, Access, Power Point, Word, etc.). Ability to use query and report generation tools. Self-service/web based application experience desired. Expert level skills using tools such as VISIO, Mind Maps, etc.

Working knowledge on design, development and delivery of business process mapping and ability to transform complex concepts into simple communications.

Ability to work well under pressure with a proactive approach including managing multiple deadlines and changing project scope/direction.


Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.


CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)