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Baystate Health Registration & Fin Rep II in Springfield, Massachusetts

Summary :

Under the direction of the Revenue Cycle Registration Supervisor/Manager, the BH Onsite Registration Representative is responsible for gathering, completing, identifying, and screening all patients for information related to patient check-in and hospital registration. The BH Onsite Registration Rep coordinates with hospital department personnel to maximize registration of patient data and refer appropriate patients to the Financial Counseling department for follow-up as well as correctly identifies insurance data in the Revenue Cycle system to ensure proper billing information is documented. The BH Onsite Registration Rep gathers all government-mandated statistical information via screening and specific data fields within the system. Collects necessary patient responsibility payments at the time of registration. Gathers all necessary signatures of all required forms and interacts in a professional and courteous manner with fellow staff members and the public at large.

Job Responsibilities:

1) Successfully complete training in Patient Registration Department policies, procedures, workflows, and applications including annual web-based training and basic medical terminology.

2) Complete departmental orientation to product lines; demonstrate competency in introductory proficiency testing >91%.

3) Receive sign-off from a mentor in product line activities.

4) Complete Compassionate Connections Program.

5) Maintain at least a 90% QA pass rate in overall account reviews, MSP, and RQA alerts.

6) Respect: Treat all patients, coworkers, and internal partners with dignity and respect. Integrity: Be honest, trustworthy, dependable, and use good judgment in your work; lead by example. Teamwork: Maintain individual productivity and support workgroup effectiveness. Build and nurture relationships and value others. Lifelong Learning: Strive to be curious in the pursuit of knowledge while being open and taking in new ideas and perspectives.

7) Service Focus: Identify opportunities that benefit our patients, coworkers, and internal partners. Ownership: Take initiative, responsibility, and accountability for one’s own performance; be proactive, ask questions, develop ideas, and ask for feedback. Collaboration: Communicate with internal and external partners with open-mindedness to achieve shared goals; professionally resolve conflict when it arises. Valuing Differences: Contribute to a work climate where differences are valued and supported; seek to understand different perspectives and cultures. Courage: Show initiative, ask questions, think big, and step out of your comfort zone.

8) Greet patients promptly in a warm, friendly manner demonstrating an appropriate amount of interest or concern. Smile, make eye contact, and use welcoming language.

9) Maintain patient confidentiality by use of identity verification processes and tools.

10) Effectively communicate with patients to gather detailed demographic and payor information to ensure fiscal reimbursement for the organization.

11) Ability to communicate verbally and/or in writing with coworkers and clinical partners to problem-solve issues and share recommendations for improvements.

12) Greet, register, and direct patients to their scheduled visit location

13) Assist patients with general information and provide customer service using basic knowledge of organization policies and procedures

14) Ability to analyze data received from insurance carriers to determine and educate patients about their financial responsibility for their visit

15) Review patient accounts, identify delinquent accounts, and collect overdue patient responsibility

16) Request and collect pre-determined patient responsibility payments; receive and process cash and credit card payments for services

17) Demonstrate ability to manage scheduling changes and coverage expectations and complete department daily task assignments

Required Work Experience:

1) Customer service experience

Preferred Work Experience:

1) Bi-lingual

Skills and Competencies:

1) Keyboard skills and ability to type 25 wmp

2) Speak, read, and write English clearly and concisely using correct grammar and vocabulary

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



GED or HiSET (Required)


Certified Medical Terminology - Other

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Ab out Baystate Health

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware:

  • Baystate Medical Center in Springfield

  • Baystate Children’s Hospital (located at Baystate Medical Center)

  • Baystate Franklin Medical Center in Greenfield

  • Baystate Wing Hospital in Palmer

  • Baystate Noble Hospital in Westfield