Massachusetts Jobs

Public Safety Manager - MassMutual - MGM Springfield Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping for our guests. The Public Safety Manager MMC of Security Operations is responsible for overseeing the effective and efficient operation of their assigned property, venue, and/or shift security team to maximize the safety of employees and guests. They will oversee security direction for all special events or critical incidents for their assigned MGM Resorts International property or venue. THE DAY-TO-DAY: Manage security and support staff team members during day-to-day operations and activations to include creating schedules, work assignments, and station coverage, payroll, PTO, training and evaluating officers, and administering progressive discipline. Build and develop highly effective teams through interviewing and hiring, training, mentoring, coaching, performance reviews and professional development. Create a work environment that uses recognition and performance feedback to promote teamwork and mutual respect. Understand and promote compliance with MGMRI policies, and federal, state, and local laws and effectively communicate policy and procedure changes to security operation teams to maintain compliance. Give suggestions and recommendations, as appropriate, for improvements to policies and procedures. Execute department strategic goals and operational tactics to deliver excellent safety service using feedback and data with a proactive approach to ensure a maximum level of guest service and satisfaction throughout the property or venue is achieved and maintained. Execute Guest Service standard policies and procedures to address guest questions and concerns either personally or by contacting the appropriate team member or department. Acts as the Incident Commander during critical incidents and is responsible for establishing emergency response objectives and strategies and implementing tactics until Senior Leadership or Law Enforcement arrives. Perform other job-related duties as requested. THE IDEAL CANDIDATE: Takes pride in their work Work varied shifts, to include weekends and holidays Experience working in a similar resort setting Knowledgeable of gaming surveillance regulations Able to effectively communicate in English, in both written and verbal forms Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts PERKS & BENEFITS: Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Free meals in our employee dining room Free parking Healthcare, and 401K benefits Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community Are you ready to JOIN THE SHOW? Apply today!