Massachusetts Jobs

Message Center Operator Location Springfield, Massachusetts, 01104 Category Business Administration Job Id 00505653 Employment Type: Full time Shift: Evening Shift Description: Mercy Medical Center a member of Trinity Health Of New England is looking for a Message Center Operator to join our team of mission-driven healthcare innovators located at Mercy Medical Center is Springfield, MA. You Will Be Responsible For: Operates multiple-line telephone console in a regional hospital switchboard to answer, transfer and relay incoming telephone calls and place outgoing calls. Operates public address system as requested. Identifies and responds to ?code? situations. Provides routine approved patient information to callers and refers other inquiries to supervisor. Provides excellent customer service to all callers. Contacts security as request by employees or visitors in need of escorts to parking or in response to other assistance. Minimum Requirements: High School Diploma or Equivalent One (1) year experience answering telephones as the primary job responsibility. Telephone Message Center and/or Hospital Operator experience a plus. Work requires the analytical ability to gather and interpret data in situations where the information or problems are not overly difficult or complex. Excellent listening, verbal and written communication skills. Accurate typing and spelling skills mandatory. Multi-lingual a plus. Work requires the ability to exchange information on factual matters, explain hospital policies and / or relay messages to appropriate personnel. This type of interaction requires courtesy and tact when dealing with patients, visitors, and / or hospital employees. Highlights 40 Hours, Evening Shift, Rotating Weekends and Holidays Become a valued member of an excellent, dedicated health care team Competitive Benefits Package effective on first day Generous shift differentials