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Trinity Health Insurance Verification Representative in Springfield, Massachusetts

Employment Type:Full timeShift:Day Shift

Description:Come join the team at Mercy Medical Center, part of Trinity Health Of New England!! We are a member of the nationwide Trinity Health family, bringing compassionate care to our communities.


Patient Access - Pre Service Representative (Insurance and Registration Specialist) Ensures necessary third party payor requirements and certifications are covered for financial reimbursements. Performs other clerical and record keeping tasks related to admission, registration or transfer of patients.

Top Reasons to Work at Trinity Health of New England:

  • Our Mission and Core Values

  • Great benefits and Health Insurance Coverage

  • Career growth and advancement potential

  • Award-winning Patient Access Department

Work Hours/Shift:

  • Full time 32hrs within M-F days

You Will Be Responsible For:

  • Excellent Communicator: Interviews all patientsby telephone to obtain demographic and financial information; enters all data intoEHR system.

  • Strong Educator: Explains hospital policies or regulations concerning valuables, patient’s rights, health care proxy, Notice to Medicare beneficiaries, and hospital mission.

  • Technical Familiarity: Coordinates schedules with internal andexternal providersfor diagnostic testing throughout different departmentsof the hospital. Ensures demographic, insurance and authorization information is accurate; responsible for upfront patients collections to includeco-pays, high deductibles, co-insurance and out-of-pocket responsibility.


  • Minimum high school diploma or equivalent, college preferred

  • Medical terminology skills.

  • Excellent customer service, verbal communication and interpersonal skills required.

Preferred Skills:

  • Relevant medical office, hospital / physicians billing or patient registration experience preferred.

About Trinity Health Of New England:

Trinity Health Of New England is an integrated health care delivery system that is comprised of world-class providers and facilities dedicated to full spectrum preventative, acute, and post-acute care. We aim to deliver top level care to increase our community's overall health at lower costs. While we serve nearly 3 million people, we are proud to be a part of a national system that focuses on putting our patients first and having the best colleagues to do so.

Trinity Health Of New England benefits include health insurance, adoption assistance, tuition reimbursement, paid vacation, sick time, and professional advancement just to name a few.

Employees can also take advantage of extra benefits specific to each hospital.

Step up to your potential. Write your story and apply today!

Trinity Health's Commitment to Diversity and Inclusion Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.