Fallon Health Front Desk Reception/Administrative Support - Springfield in Springfield, Massachusetts
About Fallon Health:
Fallon Health is a company that cares. We prioritize our members—always—making sure they get the care they need and deserve. Founded in 1977 in Worcester, Massachusetts, Fallon delivers equitable, high-quality coordinated care and is continually rated among the nation’s top health plans for member experience, service, and clinical quality. Today, guided by our mission of improving health and inspiring hope, we strive to be the leading provider of government-sponsored health insurance programs—including Medicare, Medicaid, and PACE (Program of All-Inclusive Care for the Elderly)— in the region. Learn more at fallonhealth.org or follow us on Facebook, Twitter, and LinkedIn.
About Summit ElderCare :
Fallon Health operates the largest Program of All-Inclusive Care for the Elderly (PACE) in New England and the fifth largest in the country. Called Summit ElderCare, Fallon’s PACE helps provide older adults and their caregivers with a welcome alternative to nursing home care. Participants in Summit ElderCare have access to comprehensive medical services and social support at a Summit ElderCare site while they keep the independence of living in their own homes and communities.
Brief Summary of Purpose:
The SE Secretary/Receptionist has overall responsibility for all daily front office functions. Ability to direct all calls to the appropriate department and staff and obtain and convey messages. Ability to handle a multi-line phone system efficiently with comparison and calmness. Responsible for the maintenance of records of transportation for the members of the program and maintain a good relationship with our transportation vendor. Serves as the primary contact for all transportation concerns. Responsible for all daily incoming and outgoing mail, faxes and copying needed for all departments.
Greet participants and public with positive demeanor.
Answer telephone calls; direct calls to appropriate staff; transcribe and convey messages
Open and sort incoming mail
Type general office correspondence; letters, memorandums, etc.
Maintain and distribute faxes utilizing e-faxing
Call and fax all transportation changes to vendor
Maintain accurate arrival/departure time log
Notify all needed departments of transportation changes and cancellations
Log grievances and/or incidents into database for purpose of quality improvement
Responsible for scheduling all outside medical appointments as well as intakes, obtaining medical records and scheduling transportation if necessary
Maintaining the Electronic Health Record (EHR) utilizing NextGen ensuring that charts are current
Entering authorizations using QNXT
Scheduling intakes when enrollment nurses call and processing the paperwork for the intakes
After Service Plan (when the potential enrollee enrolls for the `1st of the month) is complete, new enrollees information need to be put into the NextGen and processed
Covers Receptionist for lunch
Scan all medical records from current and previous providers accurately and in a timely manner within the HER
Generally establish own work plan and priorities, using and/or modifying established procedures to assure timely completion of assigned work in conformance with established departmental policies and standards
High school graduate or equivalent
Alzheimer’s certification or willingness to be certified.
CPR certification or willingness to be certified essential.
2 years of customer service, secretarial, or receptionist position
Computer skills (Word, Excel, Power Point) is a must
Knowledge of IDX is desirable
Fallon Health Vaccination Requirements:
To protect the health and safety of our workforce, members and communities we serve, Fallon Health now requires all employees to disclose COVID-19 vaccination status. As of 2/1/2022, all roles not designated as “Remote” require full COVID-19 vaccination and Fallon Health will obtain the necessary information from candidates prior to employment to ensure compliance. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Posted Date 2 weeks ago (1/24/2023 2:30 PM)
Job ID 7121
# Positions 1