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MassMutual Enterprise Data Privacy Consultant in Springfield, Massachusetts

Enterprise Data Privacy Consultant - Policy

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard.

We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

What great looks like in this role

Our ideal enterprise data privacy consultant - policy, is an operational champion who can build key operational components within the organization, including execution of assessments relative to policies, standards and controls; implementation of necessary training and organizational communications around privacy; and partner to create a best-in-class customer experience. As the enterprise data privacy consultant - policy, you will partner with many other teams across the business to build sustainable and scalable privacy operations that result in continued compliance and reduced risk. The team culture of working collaboratively, cross-functionally, using new technologies for data-driven decision making combined with the work/life balance provided by MassMutual are among the core reasons people enjoy working at MassMutual.

Description

​​MassMutual has recognized the importance of an Enterprise Privacy, Data and AI Governance program and we are looking for a skilled and highly motivated individual with strong business acumen to join this Enterprise Privacy, Data and AI Governance team within the Enterprise Technology Experience organization. The team embodies a culture of working collaboratively, cross-functionally, and using new technologies all in support of a culture of innovation and collaboration.

Objectives of the role

  • Influence and create an even stronger privacy-centric culture that foundationally supports consumer privacy rights, across the enterprise

  • Partner with other privacy functional leads to increase the value of deliverables within each lead’s owned workstreams, including handing off “built capabilities” to the operations team for execution

  • Lead the implementation of policies, standards, and controls within the enterprise

  • Lead the implementation of the consumer DSAR fulfillment processes, from intake to the provision of the request responses

  • Guide the business to build its policy, standards, and controls to effectively demonstrate compliance with sufficient evidence that the standards and controls are met

  • Ensure that assessment practices are conducted appropriately and consistently to mitigate risk

  • Engage with business and technical leads to ensure that privacy by design strategies are regularly and continuously part of the way we develop applications and processes

  • Enable education and training for the enterprise and partners in specific roles on data privacy and regularly report on key training metrics, and create privacy communications to increase overall privacy awareness

  • Develop a privacy center of excellence (COE) to drive innovation and continuous improvement in organizational privacy practices while maintaining ongoing compliance with applicable regulations

  • Define and lead the development of the privacy stewards embedded within business units, who will internally champion our policies, standards, and controls to increase compliance and reduce risk

  • Manage privacy program risks appropriately to improve privacy program outcomes

  • Create accountability within the privacy program to meet/exceed program program KPIs

  • Represent the customer and articulate requirements, as the voice of the customer SME to enable the organization to create a best-in-class customer experience

  • Partner with entities and subsidiaries at MassMutual to ensure alignment to the enterprise privacy program and strategy, and compliance with the enterprise-wide policies, standards, and controls

  • Participate in internal and external privacy program audits

  • Manage delivery of the program with project leadership to enable achievement of objectives on-time, with quality and within scope

  • Develop the program roadmap plans and supporting artifacts to drive direction of a timely delivery of the program

Skills

BASIC QUALIFICATIONS

  • 5-7 years of experience in product / program management and/or project management

  • Knowledge of key privacy laws and regulations such as GDPR, CCPA, CPRA, CDPA, and interest to stay up-to-date on privacy regulation developments

  • Strong collaboration and partnering skills with to influence and build working relationships that enable business results

  • Strong analytical skills to weigh the costs and benefits of possible actions, examine risks, and identify the best course of actions for the business

  • Strong communication skills to engage with partners across all levels in the business

PREFERRED QUALIFICATIONS

  • Experience in financial services or a highly-regulated industry preferred

  • Experience in data management, data governance, or other data-intensive roles preferred

  • Experience in risk management, change management, and/or strategy and planning

  • Knowledge and use of a GRC system, such as Archer

  • Team leadership experience a plus

Education

  • Bachelor’s degree or equivalent experience required

Certifications & Licenses

IAPP certifications a plus

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

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