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State of Massachusetts Emergency Aid to the Elderly, Disabled, and Children (EAEDC) Cash Case Worker - Springfield in Springfield, Massachusetts

The Department of Transitional Assistance is seeking qualified individuals for the positionofEmergency Aid to the Elderly, Disabled, and Children (EAEDC) Economic Assistance Case Worker. Our ideal candidate will provide exceptional customer service to all DTA clients as well as demonstrate knowledge of emergency aid to elderly, disabled, and children (EAEDC) program and employment services. Our ideal candidate will be responsible for completing eligibility determination related activities, and helping clients access other services that could stabilize or improve the clients’ situation. On a daily basis, the ideal candidate will execute case management and case maintenance activities regarding cash assistance.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

  • Perform all case maintenance and case management task related to EAEDC, as well as assist with additional assistance for benefits, referrals to other state agencies, health care providers and other resources to support clients as necessary.

  • Assist clients with determination of initial and ongoing eligibility for EAEDC.

  • Prepare and deliver explanations of eligibility decisions.

  • Conduct interactive interviews; utilizing the agency’s PC-based eligibility system.

  • Obtain, review, verify, interview and process client information and determine eligibility.

  • Ensure all tasks assigned are accurate and completed to the farthest point of completion.

  • Evaluate and monitor client cases to ensure compliance with applicable rules, regulations and guidelines.

  • Report all domestic violence issues to the appropriate domestic violence specialist immediately.

  • Ensure all clients are made aware of ADA services provided by the required staff.

  • Perform other related duties as required.

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Required Qualifications_*

  • Ability to gather and assemble items of information in accordance with established procedures, such as through interviewing and observing individuals and by examining records and documents.

  • Knowledge of referral sources available for providing services to clients, including available community support and social services resources.

  • Knowledge of the social and economic problems of the diverse client population and the related impact on self-sufficiency.

  • Ability to read, interpret, apply and explain the provisions of the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing agency operations and assigned unit activities.

  • Ability to read, interpret and apply Federal, State and local social services programs, laws, statutes and regulations that affect eligibility for financial assistance, such as: worker's compensation, social security and unemployment insurance.

  • Ability to determine the applicability of client data, to draw conclusions and make appropriate recommendations.

  • Ability to exercise sound judgment, including the exercise of discretion in handling confidential information.

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Preferred Qualifications_*

  • Demonstrate knowledge of referral sources available for providing services to clients, including available community support and social services resources.

  • Demonstrate knowledge of the social and economic barriers of the diverse client population and the related impact on self-sufficiency; employment barriers, the economically disadvantaged and behavioral issues.

  • Ability to read, interpret, apply and explain the provisions of the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing agency operations and assigned unit activities.

  • Ability to read, interpret and apply federal, state and local social services programs, laws, statutes and regulations that affect eligibility for financial assistance, such as: worker's compensation, social security and unemployment insurance.

  • Ability to gather and assemble items of information in accordance with established procedures, through questioning and observing individuals and by examining records and documents.

  • Ability to communicate and maintain accurate records effectively both orally and in writing.

  • Ability to understand persons from different ethnic, cultural and/or economic backgrounds.

  • Ability to demonstrate empathy toward those with physical and/or emotional stress and maintain a calm manner in stressful and/or emergency situations.

  • Ability to prioritize and organize several tasks.

  • Ability to demonstrate problem solving skills.

  • Ability to work under adverse working conditions.

  • Ability to use personal computer (pc) based systems and applications.

  • Given the population served, bilingual or multilingual fluency.

_TO APPLY:_

Please upload both Resume and Cover Letter for this position when applying. First consideration will be given to those applicants that apply within the first 14 days.

_About The Department of Transitional Assistance:_

The Department of Transitional Assistance (DTA) assists and empowers low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one in nine residents of the Commonwealth with direct economic assistance (cash benefits) and food assistance (SNAP benefits), as well as workforce training opportunities.

Learn more about our services and programs visit: www.mass.gov/dta

_Total Compensation:_

As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

  • 75% state paid medical insurance premium

  • Reasonable Dental and Vision Plans

  • Flexible Spending Account and Dependent Care Assistance program

  • Low cost basic and optional life insurance

  • Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan

  • 11 paid holidays per year and competitive Sick, Vacation and Personal Time

  • Tuition Benefit for employee and spouse at state colleges and universities

  • Short-Term Disability and Extended Illness program participation options

  • Incentive-based Wellness Programs

  • Professional Development and Continuing Education opportunities

  • Qualified Employer for Public Service Student Loan Forgiveness Program

_Pre-Hire Process:_

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visithttp://www.mass.gov/hhs/coriand click on "Information for Job Applicants".

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please the contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 and select option #2.

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS:

REQUIRED WORK EXPERIENCE: At least four years of full-time, or equivalent part-time, professional experience in social work or social casework, claims adjudication, job placement, recruitment, employment counseling, vocational or rehabilitation counseling, credit investigation, educational counseling, legal advocacy, or legal counseling.

SUBSTITUTIONS:

  • A Bachelor's or higher degree may be substituted for two years of the required experience on the basis of two years of education for one year of experience.

  • One year of education equals 30 semester hours. Education toward a degree will be prorated on the basis of the proportion of the requirements actually completed.

LICENSES: Based on assignment, travel may be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Motor Vehicle Operator's license or the equivalent from another state.

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An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.*

Job: *Community and Social Services

Organization: *Department of Transitional Assistance

Title: Emergency Aid to the Elderly, Disabled, and Children (EAEDC) Cash Case Worker - Springfield

Location: Massachusetts-Springfield-243 Cottage Street

Requisition ID: 2000064B

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