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Ronald McDonald House of Springfield Mas Chief Operating Officer in Springfield, Massachusetts

Cjief Operating Officer The role of the RMHC CTMA Chief Operating Officer (COO) will provide leadership and oversight of the daily operational functions for our multi-site organization, responsible for all internal operations, and employee relations. It will be important for the COO to maintain a presence at each Program location. These internal functions include Chapter Programs and Services; Human Resources (Organizational Development, Employee Relations) and Facility Management. The COO ensures proper operational controls, reporting procedures, staffing, and systems are in place to deliver a safe and supportive environment for the families we serve. Evaluation of all operational programs and services for improvement opportunities and expansion of services, while ensuring financial sustainability and operating efficiency. The COO will serve as a member of the Executive Leadership Team and be an active participant in making strategic decisions, managing the daily operations, and administrative functions of RMHC CTMA. The COO is responsible for the oversight and leadership of the House Program Managers and manages the RM Family Room Program. The position will provide training, encouragement, and team building opportunities for staff members, always fostering an above and beyond approach, and \"guest first\" attitude. Reporting directly to the Chief Executive Officer (CEO), the COO will supervise RMHC CTMA Operations staff, assign work, provide training and direction to ensure compliance with establish standards while promoting a supportive and team-orientated environment. The COO will support the CEO in the development and implementation of the strategic plan and creating a culture in which the team and organization thrive.

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