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MGM Springfield Casino Floor Cocktail Server in Springfield, Massachusetts

SPRINGFIELD Casino Floor Cocktail Server The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As a Casino Floor Cocktail Server, you will be responsible for setting the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us. THE DAY-TO-DAY: Take order, and serve food and drinks efficiently and accurately in work area as applicable Place order, and garnish and serve cocktails to guests Maintain complete knowledge of menu items, liquor brands, beers and non-alcoholic selections available Knowledge of hotel services, features, local attractions and activities to respond to guest inquiries accurately Perform opening and closing duties based upon shift assignment to include fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies Resolve guest complaints within scope of authority; otherwise, refer the matter to management, notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft THE IDEAL CANDIDATE: Takes pride in their work and describes themselves as detail-oriented Enjoys helping others and likes to make a good impression Can handle multiple tasks at one time Knowledge of beverages on menu, including characteristics of wine and champagne by the glass, major wines, liquor brands, beer, non-alcoholic beverages, designated glassware, terminology, and garnishes Highly motivated and energetic personality Able to take initiative and exhibit flexibility Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts THE PERKS & BENEFITS: Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Free meals in our employee dining room Free company-provided uniform Free parking on and off shift Healthcare, financial, and time off benefits Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community Are you ready to JOIN THE SHOW? Apply today!