Advance Auto Parts Retail Parts Pro in South Yarmouth, Massachusetts
At Advance Auto Parts, a Retail Parts Pro (RPP) is part of the management team & responsible for growing the sales of automotive parts & related merchandise in accordance with company standards. The Retail Parts Pros must be committed to inspiring our team, helping our customers succeed, & growing the retail business profitably & with integrity. A Retail Parts Pro at Advance Auto Parts is responsible for: Being an "A" player on the Advance Auto Parts team Having a passion for serving our customers & offering superior service to every customer, every day Being actively engaged in our business & bringing their best to work every day Being committed to improving themselves, their fellow Team Members & our company Working to exceed their individual & store targets every day Offer a superior shopping experience to every customer in a way that drives up our DIY traction scores & helps the store achieve full potential. Key Focus Areas: Providing Legendary Customer Service Knowing retail metrics Executing on daily, weekly & period goals to drive profitable retail growth Essential Job Skills needed to be a Successful Retail Parts Pro include ability to: Work with General Manager to produce a consistently winning store Communicate effectively, verbally & in writing Build strong relationships (team, customers, peers, Store Support Center Team Members & supervisor) Transfer parts knowledge to all store team members to help increase the stores product knowledge & sales Ability to effectively plan, delegate & hold others accountable for their individual & store results. Effectively execute all key tasks, critical to supporting our 4 key strategies (Transform DIY, Accelerate Commercial, Availability & Service Excellence), including attachment selling, selling premium parts, etc. Maintain high standards of customer service & create a superior customer experience for each customer by promptly greeting them & helping them locate the right merchandise for their project Maintain & develop a comprehensive product knowledge Maintain an awareness of & achieve maximum results on all promotions & advertisements Execute merchandise moves, stocking & display with high housekeeping standards Participate in inventories & periodic cycle counts Ring sales at register & provide prompt & expedient service Build customer loyalty & aid customers in locating the right merchandise for their project Use computers accurately & effectively Work well in a diverse, fast-paced & results-oriented retail environment Produce consistently high sales averages Manage time effectively Demonstrate strong organizational skills Be punctual & at work as scheduled Career Requirements Prior Experience that sets a Professional Sales Associate up for Greater Success 3-5 years of prior automotive parts experience is preferred 2-3 years of previous management experience is preferred History of successful job performance Working knowledge of automotive systems Diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, & all other related systems for an automobile ASE certification preferred, but not required Proven ability to work in a fast-paced & highly dynamic work environment Must possess good verbal communications skills, including good salesmanship abilities Must have a valid driver's license & be able to become fleet safety certified Education/License Requirements: High School diploma &/or GED See Key Duties & Responsibilities, Physical Demands & Work Environment when applying for the position.