Red Jacket Resorts Front Desk Agents in South Yarmouth, Massachusetts
Red Jacket Resorts, Cape Cod's premier resort and hospitality company, is seeking dynamic and motivated candidates for Front Desk Agent. We provide a rewarding work environment where you are respected as part of the team and encouraged to grow and thrive. With a management team that provides you with support and encouragement, Red Jacket Resorts is a perfect place to grow your hospitality career. Front Desk Agent Job Description Overview The Front Desk Agent is focused on providing efficient service and creating memorable experiences by making connections with all our Guests. In this position, you will have a direct impact on the overall experience of our hotel Guests and be responsible for ensuring 100% satisfaction from the moment Guests arrive at the hotel until they check out. Employee must be in uniform daily (with belt), including name tag properly displayed, and properly groomed per hotel standards. Responsible for welcoming Guests and accurately verifying all information during the check-in proves and following up during checkout including the accuracy and accountability of payment verification, process of deposits/payments and knowledge of the local area. Maintain complete knowledge at all times of: All hotel features, services and hours of operation All room types, numbers, layout, d?cor, appointments and location All room rates, special packages and promotions Daily house count and expected arrivals/departures Scheduled group and kids activities Maintain complete knowledge and comply with all hotel and departmental policies and procedures. Access all functions of computer system according to established procedures and standards. Accommodate all requests for information in a professional manner. Process all Guest check-ins according to established hotel requirements. Accommodate room changes expediently. Document all Guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Accept and record wake-up calls; accurately execute all wake-up call requests. Exhibit a friendly, helpful and courteous manner when dealing with Guests or fellow employees and demonstrate a commitment to being a team player. Ability to correctly take and enter a room reservation and correctly complete all steps related thereto. Understands and practices the "15-10-5" rule - when encountering a Guest, at 15 feet, makes eye contact; at 10 feet smiles and at 5 feet says "good morning/afternoon/evening". Enquires about Guest satisfaction whenever possible and thanks the Guest for staying with us. At no time are cellular phones allowed to be used during any employee's work shift. Uniform Requirements Uniform top provided, employee must furnish dark slacks and black, shineable closed-toe and heel-less non-slip shoes.