Massachusetts Jobs

Access Services Evening Associate Job no: R-0000001490 Full Time or Part Time: Full time In-Person, Hybrid, or Remote: In-Person Minimum Starting Rate of Pay: \$23.12 Rate of pay commensurate with experience Job Description: Position Summary Mount Holyoke College\'s Library, Information, and Technology Services (LITS) Division empowers a diverse and inclusive learning community equipping every person to purposefully engage the world. We connect people with the information, expertise, spaces, and technologies that enhance their work and fuel scholarly endeavor. Mount Holyoke College is part of the Five Colleges, Inc. Consortium along with Amherst College, Hampshire College, Smith College, and the University of Massachusetts, Amherst. Reporting to the Evening/Weekend Supervisor, the Access Services Evening Associate is a member of a collaborative team that connects the Mount Holyoke Community to the many information resources available to them virtually and in the library. As a member of the Access Services department within Discovery & Access (DnA), this person contributes to the team\'s work of providing circulation services, print and electronic course reserves, stacks management, library billing, library material purchasing, and cataloging services for LITS. This individual performs a wide variety of library public service duties, and strives to provide excellent customer service. This is a full-time, benefited position. During core academic periods, this position works an evening shift on Tuesday through Saturday (1:30pm - 10pm). Schedule adjustments will be required during breaks and summer months, or as the work of the department requires. During finals when the library is open 24/7, this position may be required to work extended hours. The work of this position takes place primarily onsite. Required Education and Experience Two years of experience working in a customer-service role in a user-focused organization Enthusiastic customer service orientation with a record of progressively-responsible experience related to duties and responsibilities of the position Ability both to work as a team member and to work independently in the weekend/evening environment when professional colleagues are not available Evidence of supervisory potential Basic knowledge of general office procedures, and accounting principles, with advanced Excel skills Excellent oral and written communication, organization, and problem-solving skills, as well as the ability to effectively convey technical information to a non-technical audience Flexibility to accept, manage and incorporate change and the ability to manage multiple tasks and priorities simultaneously and effectively in a fast-paced environment Creativity, with a passion for supporting a collaborative work environment. Demonstrated ability to work effectively with a diverse group of faculty, students, administrators, staff, and others Ability to maintain a professional and tactful approach in all interactions, ensuring confidentiality and an individual\'s right to privacy regarding appropriate information Physical Requirements Employee operates office equipment and computers to perform essential duties and responsibilities. Employee frequently communicates in person and by telephone. Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Employee completes tasks in the library stacks, which includes reshelving materials, shelf-reading for order, and material shifting.