Massachusetts Jobs

Job Summary Competitive pay and great mountain benefits. Apply now and get the chance to work in a busy, high energy environment this Winter. Sell food and beverage items for guests visiting the ski area: outside and in restaurant. Essential Duties and Responsibilities - Promote a positive interaction and experience with dining guests. - Assist guests in the selection and purchase of food & beverages. - Know basic ingredients and how the food is prepared. - Know all of the menu items including pricing and availability. - Know all discounts, special pricing, or other daily promotions. - Inform kitchen of any known food allergy concerns. - Take food and beverage orders and process them in POS system. - Check patron\'s ID\'s to ensure their age for consumption of alcohol. - Communicate with kitchen and bar to assure accuracy of orders. - Communicate with guests on delays or shortages. - Deliver food and beverages to tables, both indoor and outdoor. - Ensure guests have complete satisfaction in their dining experience. - Handle customer complaints in a professional and diplomatic way. - Verify that each guest has paid the correct price for their purchase. - Process cash and credit card transactions accurately & efficiently. - Present nightly deposit to Manager. - Complete sales reports and accounting forms for back office. - Collect dirty dishes, clear and reset tables as guests leave. - Maintain counters, floor and food service area clean and sanitary. - Serve at special resort events, large gatherings or weddings. - Perform other tasks as assigned by manager. Minimum Qualifications (Knowledge, Skills, Abilities) - Tip Certification required. - Skilled in providing excellent customer service. - Working knowledge of computers or POS software programs. - Able to count cash and perform simple mathematical functions. - Able to work well under fast paced and busy circumstances. - Neat and professional appearance. - Portray a positive company image. - Cashier or server experience preferred but not required. - High energy and stamina required. - Able to identify and perform other tasks during non-busy times. Core Competencies - Communication: Communicate ideas effectively and actively listen. - Friendly Service: Treat people courteously and respond in a helpful manner. - Teamwork: Interact with team members effectively put company goals first. Physical Demands This is a physically demanding position. - Must be able to lift up to 50 pounds, - Must be able to climb stairs, lift, reach & carry items repetitively. - Must be able to stand and walk for long periods of time. Requirements: Shift Requirements: - Hours may include late afternoon and evening shifts. - Frequent weekend and holiday shifts. - May work off-site for special events (i.e. Warfield House weddings). Age Requirements: Applicants must be at least age 18.