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AAA Northeast Member Service Counselor in South Dennis, Massachusetts

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer & best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? As Member Service Counselor - Registry, you will provide sales & service to members in the areas of membership, reservations, & other branch products & services both in-person & over-the-phone. In select states, provide registry services & ensure compliance & state regulations are met. The Member Service Counselor will achieve assigned standards for sales & referrals, recommend club products & services, & embody club mission & value statements with all interactions. What you will do: Member Service: - Develops comprehensive knowledge of products & services offered by AAA Northeast. Uses information to promote the sales of memberships, including upgrades, auto-renewal & digital membership. Uses technology & product knowledge to promote AAA credit card program, business line referrals & other club initiatives. Makes any changes on existing memberships & assists members with any issues that may arise. Delivers accurate & timely information to members regarding club products/services. Maintains department standards including servicing members in-person & over-the-phone & supporting club partnerships (such as Registry Services, TSA, etc.). In select locations: provides registry services &/or TSA services, including handling/processing confidential documents & information, inputting information into databases & systems. Services include but are not limited to, license/ID renewals, registration renewals. Must be able to review applications & forms for completeness in person & over the phone in compliance with laws, rules, regulations, & standards. Provides assistance to members for accommodations & points of interest. This includes, mapping, routing, & possible hotel & car reservations for members. Promotes & assists members with International/InterAmerican driving permits; passport photos; foreign currency, theme park tickets, entertainment tickets & all other club products to members. Sales: Consistently meets &/or exceeds minimum member satisfaction scores & other related position related goals. Develops comprehensive knowledge of products & services offered by AAA Northeast. Through the five-diamond process, cross selling techniques, & club & department training, educates members of all benefits & KPI?s while maintaining a positive member experience. Keeps up to date on all promotions & initiatives in the branch. This includes recognizing opportunities to improve overall branch performance. Daily Operations: Acts as a liaison with other departments, including but not limited to; Travel, Insurance, Membership, Finance, IT, Member Relations to coordinate & gather appropriate information for the member or department issues. Performs job duties according to department policies, procedures, & practices within scope of authority, including adhering to all club/department safety protocols. Qualifications Education High School Diploma or GED Required Experience Customer Service with a focus in Sales Required & Licenses & Certifications Satisfactorily pass state specific & federal background check during pre & post hiring in accordance with state & federal requirements Required Must meet individual state requirements to perform registry & TSA services; including clearing federal/state specific background checks/processes. Required Work schedule: Monday-Friday 8:45am-5:15pm;40 hours per week. At least 2 Saturdays per month 8:45am-1:15pm;when working a Saturday, can opt for a full or 1/2 day off during the M-F Workweek. *At times, business needs may require an earlier arrival &/or later departure.

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