Pelican Products Quality Assurance Manager II in South Deerfield, Massachusetts
SOUTH DEERFIELD PLEASE SEE WEBSITE FOR FULL JOB DESCRIPTION Quality Assurance Manager II OVERVIEW A champion for Quality Thinking and a key influencer in disseminating a culture of quality. An active member of the Pelican Leadership team. Responsible for quality and process improvement efforts within the organization in the manufacture of standard and custom products and service functions associated with the manufacturing facilities assigned to. Engages with customers and vendors on performance, quality, and compliance issues. Directly supervises and coaches a team of QA Inspectors, QA Technicians, and QA Engineers to support the business. Coaches and guides other operations team members to help WHAT YOU\'LL DO: Proactively gathers and analyzes relevant data using standard CI tools to get to the root cause and actions needed to prevent reoccurrence. Generates innovative ideas to solve problems and drives teams to close all actions and monitor effectiveness In leadership role proactively intervenes, coaches and guides Pelican teams to adjust processes and supports improvement to change course Champions problem solving throughout the business operations through coaching and teaching to ensure proper follow up and root cause analysis is performed. Ensures there is a culture of developing, training against and following standards within the operation through training, auditing, and holding teams accountable Ensures critical product and equipment qualification is handled correctly and documented appropriately according to the company standard. Develops and provides adequate training on Pelican\'s Quality Management Systems and ensures there is consistent awareness of quality expectations and employee awareness through regular training and education. Leads/ Drives continuous improvement activities in the operation related to mistake proofing and quality system improvements through the development of current and future state process maps, Kaizen events and continuous improvement plans. Oversees and maintains the ISO9001 Pelican Quality Management Systems and is the main contact for the registrars and customers requiring confirmation to the standard. coordination with the Purchasing Department, establishes and champions a supplier evaluation system to ensure supplier quality. Assists vendors in establishing inspection standards to meet the organization\'s quality requirements. Monitors customer complaints, returns and defects. Conducts root cause analysis and recommends modifications in products, services, or quality standards where applicable. Reviews analysis with the leadership team and facilitates activities to address systemic root causes. WHAT YOU\'LL NEED: Education: Bachelor\'s Degree in Quality or Engineering, and/or equivalent 5+ years related experience in a manufacturing or plastic injection molding environment Actively participates as an operations leader - ownership, proactive and course correcting Must have excellent verbal, written, math and presentation skills. Ability to delegate work to and motivate, lead, train, and evaluate staff. Ability to work under minimal supervision. Demonstrated proficiency in problem solving methods/ tools and root cause analysis Must be trained as an ISO9001 Internal Auditor by a recognized body. Proficient with word processing, spreadsheet, and flow-charting software and ERP systems. Ability to use measuring tools including calipers, micrometers, inside/outside micrometers, Vernier, pin gauges, height gauges, radius gauges, protractors, and dial indicators. Pelican Products, Inc. is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.