Massachusetts Jobs

Concierge- Hospitality- South Boston, MA

Job ID

166026

Posted

03-May-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Customer Service

Location(s)

Boston - Massachusetts - United States of America, South Boston - Massachusetts - United States of America

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

About the role

As a CBRE Concierge, you will assist guests, customers, and tenants with business and personal needs. This includes making reservations, scheduling transportation services, and providing recommendations on local attractions. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What you’ll do

Be the first point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor.

• Record, log and follow-up on service requests and track the statuses. Provide administrative aid to management as needed.

• Arrange and confirm recreational, dining, and business activities on behalf of the requestor. Respond to requests in a timely manner.

• Deliver world-class customer service to all individuals in the facility. Encourage guests and tenants to refer personal and business associates to the location.

• Build and maintain a database of local business recommendations. This includes preferred transportation sources, dining, entertainment, etc.

• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.

• Acknowledge inquiries or complaints from clients, co-workers, and supervisors. Provide solutions in a professional customer driven manner.

• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.

• May establish new techniques to ensure the team is able to meet its objectives.

• Has a direct impact on the team objectives as well as the objectives of related teams.

• Ensure personal and team outcomes have a positive impact on customer objectives.

• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What you’ll need

• High School Diploma or equivalent experience or GED with 2+ years of job-related experience.

• Prefer some experience in hotel, hospitality and/or facilities experience.

• Requires the ability to explain complex concepts or sensitive information.

• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Excellent interpersonal skills with a master-level inquisitive mentality.

Why CBRE?

We value a culture of respect, integrity, service and excellence crafts our approach to every opportunity! We are guided by the needs of the cities we inhabit, the communities we build, and the world we thrive in.

Competitive pay and benefits including Medical, Dental, Vision, PTO, 401k, and more that start 1st of the month. Internal advancement available after 6-month mark.

FORTUNE Most Admired Company #1 in real estate for third consecutive year; Ten years in a row on the list.

Forbes Named one of the best large employers in America and one of the World's Best Employers!

Disclaimers

• You are currently authorized to work in the United States without the need for visa sponsorship now or in the future.

• Massachusetts Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training and experience. The salary range is $70,000 to $82,000 annual base salary. The compensation offered to a successful candidate will depend on the candidate’s skills, qualifications and experience.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

Massachusetts Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training and experience. The salary range is $70,000 to $82,000 annual base salary. The compensation offered to a successful candidate will depend on the candidate’s skills, qualifications and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)