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Comcast Acct Mgr 1, Enterprise Direct Sales in South Boston, Massachusetts

Business Unit:

Job Summary:

Responsible for providing strategic account management and financial

sales leadership for an assigned portfolio of existing mid-market

customers. Develop and manage overall account strategies for specific

named account customers, including identification of incremental revenue

opportunities and retention of embedded base services. Responsible for

overall customer relationship management and customer satisfaction in

addition to delivering annual customer revenue and retention objectives.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how

you do your job

  • Own the customer experience - think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

  • Know your stuff - be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

  • Win as a team - make big things happen by working together and being

open to new ideas

  • Be an active part of the Net Promoter System - a way of working that

brings more employee and customer feedback into the company - by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

  • Drive results and growth

  • Respect and promote inclusion and diversity

  • Do what's right for each other, our customers, investors and our


Core Responsibilities:

  • Meet or exceed monthly sales quota through identification and closing

of incremental sales and revenue opportunities.

  • Renew customer contracts to protect and grow existing revenue streams.

  • Maintain regular account contact to ensure positioning and alignment

of Comcast Business Services with assigned accounts.

  • Initiate and deliver proposed solutions to meet the needs of the

assigned customers as it relates to Advanced Voice, Metro Ethernet or

other Business Class products, as appropriate.

  • Maintain customer satisfaction and serve as the primary escalation

point for any customer issues that arise.

  • Manage the cultivation, execution and delivery of sales and services

to local and Regional accounts in the Enterprise and mid-market segment.

  • Collaborate with Sales, Finance, and Operations leadership to develop

specific account management plans to meet assigned accounts needs and an

overall strategy to optimize sales and retention opportunities.

  • Position and sell Comcast Business Class services across multiple

organizational levels including but not limited to C-level and Executive

level personnel.

  • Management of existing revenue, sales oppoortunities, quota, funnels

and forecasts consistent with Region, Division, and Corporate sales,

service, and operational goals and objectives.

  • Consistent exercise of independent judgment and discretion in matters

of significance.

  • Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

  • Other duties and responsibilities as assigned.

Job Specification:

  • Bachelor's Degree or Equivalent

  • Business, Communications, or Marketing


  • Generally requires 3-5 years related experience.

Comcast is an EOE/Veterans/Disabled/LGBT employer