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ABM Industries Regional Account Manager Facility Services in Somerville, Massachusetts


The Regional Account Manager (RAM) provides sales leadership for a designated number of strategic accounts. The RAM Partners with key customer management and stakeholders and will identify, plan, and execute growth strategies and tactics for large-scale facilities services initiatives with janitorial, the ABM EnhancedClean Program, facility services engineering, and parking management. The RAM will cross-sell other facility services as well and ensure ABM program quality and implementation of contract terms. Financial performance, P&L, and A/R, work order management, and problem resolutions will be the RAM’s responsibility as well. As a leader, the RAM will be required to give dynamic client presentations and updates.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management (

Essential Functions:

  • Establishes productive, professional relationships with key ABM and client personnel in the assigned industry group and/or strategic accounts

  • Partnering, consulting and communicating with Key Customer Management.

  • Partnering, consulting and communication with Key internal stakeholders.

  • Identifying, planning and executing growth strategies and tactics.

  • Supporting change and transition activities, and monitors rollout schedules, targets and plans.

  • Ensuring that all standardization programs have been set and are being utilized effectively.

  • Coordinating all billing, reporting and accounting requirements relative to the Customer, and in conjunction with ABM’s standards.

  • Monitoring Profit and Loss Statements ensuring accuracy and optimal financial performance.

  • Monitoring the accounts receivable activity of the account ensuring accuracy and timeliness.

  • Ensuring that all contract terms and requirements are being upheld by both the Customer and ABM.

  • Following up and insuring problems and/or issues are resolved via work order management.

  • Presenting information to the customer during key meetings and reviews.



Bachelor’s degree preferred or equivalent level of professional experience.


8+ years of relevant professional experience.

Minimum of 4 years of major account experience.

Minimum of 2 years of experience in the services sector.


Ability to communicate and present effectively to all levels including executive.

Ability to present to groups.

Strong knowledge and experience in account management within the facilities services industry.

Successful track record in selling and/or growing large, complex accounts required.

History of building relationships with existing clients to maintain present sales and to facilitate add-on business and services.

Able to represent Company at local or regional conferences or at National meetings and trade organizations.

Must have the ability to solve problems quickly as well as manage multiple accounts over a large geographic area


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.