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Randstad US operator in somerville, Massachusetts


  • somerville , massachusetts

  • posted february 4, 2024

job details


  • $15.99 - $16 per hour

  • temp to perm

  • high school

  • category healthcare support occupations

  • referenceAB_4460067

job details

HIRING NOW!!! Breakthroughs happen here — Where the physicians doing the world-changing research are the ones providing care. The only healthcare system in the country with five nationally-ranked hospitals. They are a not-for-profit, integrated healthcare system that is a national leader in medical research, teaching, and patient care. It is the largest hospital-based research enterprise in the United States, with annual funding of more than $2 billion. Come be a part of a great organization. APPLY NOW!!!

salary: $15.99 - $16 per hour

shift: First

work hours: 7:30 AM - 4 PM

education: High School


The Operator provides services to a 24x7 call center. The Operator receives and manages several types of incoming calls including calls to the main hospital number, calls for patient information, pages, code calls, and answering service calls. The ideal candidate is able to move easily between calls, treating every caller as a welcome guest.

  • Manages incoming and outgoing calls in an expedient, efficient, and courteous manner using the prescribed phraseology.

  • Processes requests for paging and retrieval of pages efficiently and accurately. Changes the current paging status as requested by the holder of the pager.

  • Issues new, replacement, and loaner pagers as well as returns and deletes pagers from the paging system including updates to the telephone directory and paging databases.

  • Understands the various “codes” and the procedures for their activation. “Codes” include medical, fire, internal and external disasters, and other emergencies, often of a life-threatening nature.

  • Responds to all telephone inquiries for patient information which may include handling confidential information.

  • Responds to requests from staff regarding department on-call schedules.

  • Handles answering service calls in an efficient and courteous manner using prescribed guidelines.

  • Escalates unusual or difficult problems with callers, telephones, pagers, or answering services to the Supervisor.

The essential functions of this role include:

  • working in a smoke free environment

  • working weekends


  • Entering Data

  • Telephone Etiquette

  • Basic Computer Skills

  • Typing Skills

  • Inbound Calls

  • Customer Service


  • Years of experience: 0 years

  • Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

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