Job Information
Naveo Credit Union Loan Servicing Supervisor in Somerville, Massachusetts
About the role: Reporting to AVP of Lending, performs lending duties relative to the custodial responsibilities of member mortgage and loan accounts. Functions as arbiter with members in resolution of loan inquiries and takes corrective steps to ensure compliant and safe oversight of the member loans. As the Keeper of the Records, this role is responsible for all loan accounts. Provides periodic reporting of loan status and analysis. Interacts with auditors and governmental examiners to supply requested information and review. Maintains up-to-date policy and procedures manuals for the loan servicing area. Responsibilities include: Assist in development and communication of loan procedures and objectives as they relate to consumer, commercial and real estate lending activity and control. Manages Loan Servicing staff, completes annual employee performance evaluations, and provides guidance and direct supervision throughout the year. Assigns workflow and responsible for completion of projects while delegating and training staff to handle same. Develop and implement system control changes as directed for final resolution or development of loan product. Conducts annual Escrow Analysis of member accounts to ensure compliance with Federal and State escrow handling rules and regulations. Interacts with third party providers to ensure timely and accurate payment of member property taxes and/or insurance policy premiums. Ensures payment of invoices to third party vendors for insurances sold by Naveo and for vendors providing lien perfection services. Assists staff in the maintenance of higher-level account corrections and ensure quality control steps are implemented. Handles ADV Reponses through E-Oscar. Prepares reports for management and ad hoc reports as requested. Oversees and reviews the on-boarding of new loans on loan servicing system and final disbursement and reconciliation to Naveo general ledger system. Reviews and/or prepares all requests for lien release and discharges to ensure loan has paid-off with collectable funds and in appropriate fashion. Resolves loan discrepancies on monthly/daily basis Ensures all loan modifications contain authorized approvals and maintenance is completed on the system of record and communicated to the member. Serves as primary contact with investors and partners in reporting monthly activity of sold and participated loans, and reviews/reconciles reports covering loans bought or participations purchased from other institutions. Reviews all ECR reports from FHLB. Prepare loan files for monthly review by Credit Committee and prepares Credit Committee Minutes, assists in creation of Call Reports. Keeps up to date on State and Federal laws/regulations related to loan servicing. Assume other responsibilities as may be assigned from time to time to advance the department objectives. Requirements Our ideal candidate looks like: Education/Experience: ? Bachelor?s degree preferred ? Six to eight years related experience ? Expert knowledge of Microsoft Office, including EXCEL and Outlook. ? Preference for experience in COCC platform, Insight, CoreLogic, and Encompass