FREEMAN Lead Freight Operations in Somerville, Massachusetts
Freeman is the global leader in events. Whether virtual, in-person, or hybrid, we are on a mission to redefine live for a new era. With a data-driven approach and the world's largest network of experts, our insights are shaping exhibitions, exhibits, and events that drive audiences to action. Our integrated full-service solutions leverage a 100-year legacy in event management as well as new technologies to deliver moments that matter.
Performs a lead role on the team while working alongside the show site freight staff laborers. Plays a lead role on smaller shows consisting of less than 100,000 lbs. Spends more than 50% of the time performing the same work as the team they are leading.
Essential Duties & Responsibilities
Lead dock labor at show site by assigning qualified personnel to perform work to be done.
Adhere to safe operations practices to reduce and control safety violations.
Lead loading and unloading show site dock operations at show site.
Professionally interact with customers, sales, and operatons staff to provide the best customer service experience.
Ensure that equipment and tools needed to produce the assigned show is in place and ready for use. Advise show lead of any additional equipment needs that may arise. Remove malfunctioning equipment from service and assists with the return of equipment after the assigned show is cleared.
Ensure that labor needs have been requested and submitted.
Follow set hours of operation and labor at show site.
Ensure that all paperwork procedures are followed as outlined in the Freight Procedures Manual.
Confirm that advance freight delivery to show site has been arranged.
Ensure that job costs are kept to a minimum without sacrificing service to customers.
Provide excellent customer service and protect company against any liabilities.
Produce accurate and timely payroll forms and time cards for hours worked on assigned shows.
Participate in corporate, branch, and freight operations training. Participate in and lead show site safety and customer service meetings.
Comply with all policies and procedures set forth by Freeman.
Perform other duties as assigned.
Education & Experience
High School Diploma or equivalent required.
Two years of trade show or related experience is required.
Demonstrated problem solving and interpersonal skills.
Must be able to work in a team environment while being an independent thinker.
Strong verbal and written communication skills.
Familiarity with safety and security measures for proper care of an operation.
Excellent customer service skills.
Should be familiar with: Office software applications including but not limited to email, Microsoft Word and Excel, and related systems.
Must be able to perform basic computer functions including: completing on line reports, printing, posting, running inquiries, and performing data entry.
Should be familiar with: Freight Procedures Manual, Freight Operations Page on the Resouce, Pre-show Planning Guides, Post-show Recaps, TSS Freight Reports, Exhibitor Kit Forms, Floor Plans, Return to Warehouse Manifests, Incident Reports and Claim Forms.
Should be familiar with: material handling rates, show rules and regulations, association requirements, and invoice collections.
Must be able to pass the MVR screen.
Travel up to 25%
At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.
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