Massachusetts Jobs

call center representative.

• somerville , massachusetts

• posted 3 days ago

job details

summary

• $19 - $19.50 per hour

• temporary

• high school

• category office and administrative support occupations

• referenceAB_4619848

job details

Randstad in partnership with Mass General Brigham is actively seeking a team member for their call center. Mass General Brigham is an integrated healthcare system built on a legacy of two leading academic medical centers. If you are fully vaccinated, have retail or customer service experience, and are willing to work 100% onsite, please today!

salary: $19 - $19.5 per hour

shift: First

work hours: 9 AM - 5:30 PM

education: High School

Responsibilities

Under general direction of the Patient Gateway Supervisor, the Patient Services Specialist is responsible for responding to inquiries from patients and authorized family members using Partners HealthCare online tools. This important and highly visible role is a “front-line” position handling patient inquiries regarding enrollment, logging in, product features and technical problems. The Patient Services Specialist may be asked to perform other tasks as needed:

• Contributes to a positive experience for patients and families through professional, efficient and effective telephone and online interactions.

• Respects patient confidentiality at all times, observing HIPAA guidelines.

• Answers and records calls using ITIL best practices.

• Processes user-generated self-service tickets using ITIL best practices.

• Resolves issues utilizing available resources and documentation.

• Utilizes various communication methods including telephone, email and instant messaging.

• Prioritizes work based upon guidance provided by Patient Gateway Supervisor.

• Escalates issues that cannot be resolved in a timely manner.

Skills

• Call Center

• Typing Skills

• Follow-up

• Active Listening

• Telephone Etiquette

• Interpersonal Sensitivity

• Empathy

• Basic Computer Skills

• Basic Software Skills

• Call Center Support

• Time Management

• Patient Support

Qualifications

• Years of experience: 0 years

• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

we are here to help you with your questions.

SA

stephanie alvey

• +1 857 282 7510 (tel:+1 857 282 7510)

• stephanie.alvey@randstadusa.com