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South Middlesex Opportunity Council Shelter & Rehousing Assistant Manager in Shrewsbury, Massachusetts


Responsible for assisting in the coordination and oversight of special projects and initiatives in the Family System at a hotel location either in MetroWest or Worcester County. Skills required include project management, shelter management, training, coaching, and staff supervision. The position requires experience in leadership, communications, strategy, management and administration to ensure appropriate resources and support to the family system programs and the teams that manage them.


  • Work in collaboration with the Shelter and Rehousing Manager and the Director of Family Systems to effectuate a successful and evidence-based hotel shelter program.

  • Ensure the SMOC hotel shelter program operates in accordance with the Executive Office of Housing and Livable Communities’ (EOHLC) contract and program expectations.

  • Work closely with the housing search staff to strengthen their skills and strategize a unique shelter exit plan with each family, according to their strengths, to shorten shelter stays and reduce re-entry into the shelters.

  • Collaborate with Housing Navigator to respond to HomeBASE (HB) inquiries.

  • Ensure an array of trainings, such as HB, the Common Housing Application for Massachusetts Programs (CHAMP) and other relevant topics for new and existing staff.

  • Develop and maintain beneficial working relationships with local landlords, housing authorities and other housing agencies.

  • Support housing search staff in writing and delivering warnings and non-compliances.

  • Attend all housing-related meetings, open hour virtual meetings on non-compliances and rehousing plans and weekly Efforts to Outcomes database (ETO) meetings.

  • Alternate on-call responsibilities with the Shelter and Rehousing Manager.

  • Endeavor to create a climate in which all staff and clients are empowered, respected, treated with dignity.

  • Work as a part of the leadership team of the family system to create and implement best practices and update protocols.

  • Prepare all required reports, grants, etc. and attend agency-wide meetings and case conferences with EOHLC staff.

  • Complete payroll, supervision, onboarding and training for all housing search staff in the hotel.

  • Engage all clients by understanding and addressing their needs whether within or outside the scope of work.

  • Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.

  • Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.

  • Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.

  • Other duties as assigned.


  • Bachelor’s degree in related field preferred

  • Minimum of 5 years’ experience in a nonprofit setting

  • Experience with housing and shelter programs strongly encouraged

  • Excellent verbal and written communication skills

  • Able to adapt and problem solve

  • Self-starter and results-oriented personality.


  • Must be able to ascend and descend stairs.

  • Must be comfortable with public speaking.


  • Directly reports to Shelter and Rehousing Manager

  • Direct reports of this position are housing staff working within the hotel setting.


As part of the responsibilities of this position, the Assistant Special Projects Coordinator will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

We are an equal opportunity employer committed to diversity in the workplace

Monday - Friday 9:00am - 5:00pm

35 Hours per week