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Thermo King Northeast Service Advisor in Saugus, Massachusetts

Service Advisor

Department: Thermo King

Location: Saugus, MA


Thermo King Northeast has an opening for a full-time Service Advisor at our location in Saugus, MA.

Thermo King Northeast is New England-s #1 Thermo King dealer and service center with 3 locations in MA and CT. Thermo King is the world leader in transport temperature control systems for trucks, trailers, buses and rail cars. We provide expert, factory-trained service when and where customers need it, and a complete line of genuine parts.

What We Offer:

  • Family-oriented culture & team environment

  • Our employees gave us the highest ratings in the industry on

  • Promotion opportunities - we promote from within

  • Room for advancement - over 30 locations throughout New England

  • Medical & dental insurance

  • Life & disability insurance

  • 401k plan with match

  • Flexible scheduling options

  • Paid time off

  • Uniform & boot program

  • Paid training

  • Certification reimbursement

  • Factory training

  • Modern, clean, bright & well heated shop

Primary Responsibilities:

  • Greets customers at service counter

  • Answer customer calls and coordinate getting their work into the shop

  • Keep customers informed on work progress and estimated completion date

  • Generate repair orders

  • Write job estimates

  • Work with service manager to schedule jobs for technicians

  • Generate billing statement for customers

  • Maintain a clean and safe work environment

  • All other duties as assigned

Position Requirements:

  • 2 years- experience in a service adviser/service writer role in a mechanical shop

  • Estimate writing experience

  • Ability to clearly communicate verbally and in writing with customers, employees and management

  • Good computer, Microsoft Outlook and internet skills

  • Experience with Procede is a plus

  • Strong work ethic and a commitment to work extra hours as needed

  • Valid driver-s license

  • Daily attendance at work

Go to to apply now

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.