Job Information
Massachusetts Employer Supportive Services Counselor in Salem, Massachusetts
WHY WORK AT NORTH SHORE CDC? North Shore Community Development Coalition (NSCDC) is a regional, nonprofit organization committed to investing in neighborhoods to create thriving communities. We envision a North Shore where every neighborhood is one of choice and opportunity. Our diverse staff is passionate and committed to helping our communities thrive and grow. We offer extremely competitive benefits, including funding for professional development, a full suite of healthcare benefits, generous paid time off, flexible work hours, and more. ABOUT THE ROLE The YouthBuild Supportive Services Counselor plays a key role in the YouthBuild North Shore Program. We are seeking an individual to lead case management and counseling services for program participants. This individual will be responsible for overseeing intensive case management and offering guidance to support participants in their personal, legal, and social service needs. The Supportive Services Counselor will work closely the Community Outreach Counselor and with the team to build participants\' leadership skills through guidance, counseling, and mentoring. Additionally, the Supportive Services Counselor will engage opportunity youth and young adults in life skill groups and recreational activities aimed at promoting personal growth. The Counselor must model positive behavior and attitudes, demonstrating professionalism through conduct, language, and dress code. Furthermore, they will coordinate the safe and timely delivery of services, train new case managers, and review and oversee the student files. The Supportive Services Counselor should have the ability to engage youth in a positive and impactful manner, contributing to the overall success of the YouthBuild North Shore program. ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary responsibilities and essential functions may include, but are not limited to: Services Support Services: - Lead life skills, leadership development, and supportive service groups, facilitating activities that promote growth and development. - Oversee and perform case management services, ensuring accurate service plans, progress notes, and adherence to best practices. - Coordinate substance abuse and mental health education efforts, establish referral partnerships, and maintain a comprehensive database of social service providers and resources. - Collaborate with external service providers, including case managers, probation officers, and treatment programs, and advocate for participants\' needs during meetings (e.g., court hearings, foster care reviews) and community events. - Monitor services to ensure they meet participant needs, follow the service plan, and address issues promptly, including crisis and higher-level care referrals. - Utilize assessment tools for youth (e.g., SBIRT, DAST-10, CES-D, YRBS) to evaluate needs and connect clients with appropriate resources such as mental health facilities, addiction treatment programs, medical services, housing, employment, or legal assistance. - Act as a liaison between clients and healthcare providers to ensure coordinated and comprehensive care. - Present YouthBuild services to community partners, social service agencies, and attend outreach or community events outside regular hours as needed, maintaining collaborative relationships with both internal and external stakeholders. - Accompany or transport youth to court hearings, appointments, or other necessary meetings as part of case management support. Administration - Data and Record Keeping, and Training - Ensures all required documentation is completed in a timely, consistent, and comprehensive manner. - Assist with performing reviews on participants\' trends and follow up with resolution as part of case coordination. - Assist with program recruitment.