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Triangle Inc. Site Manager in Salem, Massachusetts

Position: Site Manager

Reports to: Director of Transition & Community Services

Hours: Full Time | Salaried

Location: Salem


Triangle has an immediate opening for a Site Manager in our Salem location. The qualified candidate will supervise a team that provides the support, challenge, and opportunity people with disabilities need to achieve their career and personal goals.

Essential Duties and Responsibilities:

  • Supervises staff to deliver community based activities that are aligned with Community Based Day Supports and Employment Supports models

  • Creates, manages, updates, and verifies weekly schedule, distributes to team, and oversees implementation

  • Creates and sustains a safe environment for participants emphasizing personal choice

  • Ensures proper participant supervision is being provided in-house and in the community, at supported employment sites, and during times of transition including transportation in and out of MassTrans, The Ride, etc.

  • Serves as primary point of contact for parents, school partners, state funding partners, and community/employer partner

  • Implements contracting and billing procedures for DDS, MRC, and school contract

  • Networks and connects with community organizations to set up opportunities including volunteering/internships, employer tours, social/recreational, employment skills and independent living activities, all performed in the community

  • Ensures 70% of programming and 90% of employment activities occur in the community

  • Oversees training and orientation of new staff for software systems, programming components, and program related logistics

  • Coaches staff to provide individualized support and problem solving for participants and their families

  • Reports progress and challenges to Director of Transition & Community Services on a regular basis

  • Ensures and maintains proper staff to participant ratios; provides direct care support as needed

  • Provides regular checks-ins with direct reports, their staff, and program participants to ensure services relate to individual’s goals, needs, desires & interests

  • Consults with Program Coordinators and Case Management Coordinator/Manager to ensure consistent case management practices are followed

  • Along with Program Coordinators and Case Management Coordinator/Manager implements systems to collect accurate data as needed for ISP’s, behavior plans, monthly progress notes, etc.

  • Provides oversight to ensure 98% of ISP documents are submitted on-time and 80% of ISP goals are met; checks HCSIS for any ISP submissions or Incident report related issues that need to be addressed

  • Ensures Employment Specialist is billing as assigned, developing employment leads, and job coaching participants as necessary; reassigns staff as needed to provide employment supports

  • Participates in agency wide committees and initiatives as assigned

  • Other duties as assigned

  • Supports staff and creates team setting for productive and positive environment

  • Intervenes in significant behavioral incidents to ensure the safety of participants and staff

  • Reports any internal or external maintenance needs to the building owner and/or Triangle Facilities Manager as appropriate

  • Reports or manages repairs or maintenance issues with Triangle vehicles; informs appropriate parties as necessary

  • Supports hiring managers in interviewing and hiring new employees for site, communicating with Director and Human Resources as appropriate

  • Oversees the review and intake of potential referrals; communicates with Director, Quality Assurance, and Clinical Supports as necessary

  • Supports Employment Specialist in attaining competitive employment opportunities


  • Bachelor’s Degree in related field preferred; may substitute with combinations of prior experience/credentials

  • Direct Care experience required

  • Case Management and/or supervisory experience preferred

  • Ability to cold call companies/businesses/organizations to create volunteer and employment opportunities


Triangle offers a generous benefits package including Health/Dental through Blue Cross Blue shield of Massachusetts, Employer paid Life and Long Term Disability, 12 Paid Holidays, Generous Vacation/Sick Time, Flexible Spending Account and Transit/Parking Accounts for commuters.

Monday-Friday 8:00 am – 4:30 pm