Massachusetts Jobs

MassHire JobQuest Logo

Job Information

North Shore Community Health Patient Services Representative in Salem, Massachusetts

Patient Services Representative

Salem, MA



Full-time and Part-time Openings

$1,500 Sign on Bonus for full-time openings!

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. We have full-time and part-time openings for Patient Service Representatives (Front Desk) for our Salem and Peabody Family Health Centers. The PSR, reporting to the Site Supervisor, in a very busy office, will accurately perform activities related to the smooth functioning of the Front Desk team.

As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!


• Provides outstanding customer service, both to internal and external customers

• Greet patients over the phone/and in person in a friendly and professional manner and providing them with the information and/or services needed

• Answer multiple calls simultaneously providing assistance with making or rescheduling appointments, directing calls to other staff, and taking accurate and detailed messages to ensure that callers receive the information they need

• Verify and update patient demographic and insurance information

• Maintain an organized and clean work areas and waiting room

• Provides translation services as needed

• Contacts patients as needed, via letter, telephone or patient portal

• Schedules patients as needed

• HIPAA: Maintains integrity and completeness of medical record and patient confidentiality

• Copies and faxes documents as needed

• And other assigned duties to support the patient care team


North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63,170 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer. Visit for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected class status;

• Base decisions on employment so as to further the principles of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.


• High School diploma or equivalent

• Two years’ customer service experience preferably in a medical setting or office environment

• Bi-lingual in Spanish/Portuguese and English

• Demonstrated work history of reliability, good attendance and positive attitude

• Detail-oriented and thorough

• Willingness and ability to learn new technologies – Digium/Switchvox phone system, GE Centricity for medical appointments, Dentrix for dental appointments

• Warm and professional telephone manner; good memory and patience

• Ability to multi-task and follow-up to complete tasks

• Ability to be courteous, efficient, effective, and patient in a fast paced environment

• Maintain strict adherence to the NSCH Confidentiality policy

• Incorporate NSCH Mission and Values into daily activities

• Comply with all NSCH personnel policies and procedures

• Willingness to be flexible about work assignments

• Strong interpersonal and communication skills

• Competency in working with Microsoft Office Suite and GE Centricity is a plus