Essex Group Management Corp. Systems Support Staff in Rowley, Massachusetts

Systems Support Staff


Rowley, MA

Job Type

Full-Time Regular

Job Description

Title: Systems Support Administrator

Employer: Essex Group Management Corp.

Position Reports to: Data Systems Manager

Hours: 8:30 AM - 5:00 PM 40 hour minimum work week

Wages: Salaried Position


  • A+, MCSA certification or equivalent field experience

  • Task / time management skills

  • Competent communications skills

Essential Functions:

Good physical and mental health. Finger and hand dexterity to handle and manipulate instruments and

equipment. Visual and auditory acuity. Must be able to lift a minimum of twenty (20) pounds, and be able to

carry objects. Must be able to push and pull, and continuously walk, sit and stand. Must be able to turn,

crouch, kneel, stoop, bend below waist, and reach above shoulder heights as tasks dictate. Must use good body

mechanics. Must possess active listening skills and be able to talk to others to convey information effectively.

Must be able to use critical thinking in problem solving.

Position Summary:

The systems support staff position undertakes information systems desktop computing, infrastructure maintenance and software support. This includes installing, configuring, diagnosing, repairing, and upgrading corporate desktop computer hardware and related equipment ensuring its optimal performance. The systems support staff troubleshoot desktop computing problem areas in a timely, efficient fashion. Support staff also provides end user training and assistance as required. Additionally the systems support staff assists in communications systems management and intranet functionality development.


  • Coordinate and accomplish network infrastructure hardware and software installation.

  • Respond to “on call” requests for critical I.T. support during scheduled periods.

  • Initiate and monitor land and cellular communications repair and service tickets.

  • Assist in developing and deploying additional intranet capabilities.

  • Work with outside consultants deploying and managing communications and data technology.