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Sullivan Tire Commercial Shop Service Technician in Rockland, Massachusetts

Sullivan Tire Companies

Job Description

 

Position Title:             Service Technician I

Department:                Commercial

Job Type:                    Non –Exempt (Hourly)

Reports to:                  Facility Manager

 

Function:

 

Service Technician I performs tire and tire-related services according to customer needs at the commercial service center.

 

Major Responsibilities:

 

  • Mounts, demounts, balances and repairs commercial and other tires and wheels as directed by the manager.

     

  • Works safely at all time, according to standards and policies of OSHA and TIA and complies with company standards and policies regarding safety and efficient performance of services.

     

  • Follows established procedures to inspect tires, vehicles and equipment before and after service, and notes other needed services; makes recommendations to customer.

     

  • Documents work performed accurately and according to company policy.

     

  • Provides highest level of customer satisfaction to establish long term customer relationships and enhance company reputation.

     

  • Operates company vehicles safely and according to company polices and procedures, and follows all federal, state and local laws regarding vehicle operations and safety.

     

  • Keeps work areas clean and organized, and uses all company property, vehicles, facilities, tools or equipment properly; notifies manager of need for repairs and maintenance, etc.

     

  • Performs and/or instructs other service-related duties such as wheel refurbishment and painting, tire foam fill, tire/casing receiving, moving and loading.

     

  • Performs and/or instructs other shop activities as assigned by the Commercial Service Manager.

     

  • Assumes additional responsibilities as requested.

    Education/Experience:

    Minimum of a high school diploma. Prior tire service experience preferred.  Ability to lift 125 lbs.  Valid Driver’s License with DOT medical card and TIA certification required.

    Skills/Knowledge:

     

  • Customer service attitude

  • Proven ability to work independently

  • Dependable

  • Good safety record

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