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Baskin Robbins District Leader in Raynham, Massachusetts

Position Title: District Leader

Reports to: Director of Operations

Direct Reports: Restaurant Management

Job Summary: The District Leader at TSG leads their Restaurant Management teams in delivering a service experience that goes beyond the guest's expectations. The District Leader is responsible for the continuous operations of 5-8 locations. The District Leader sets an example for their team members by adhering to TSG policies and procedures.

Principle Responsibilities:

Team Environment

  • Responsible for recruiting, hiring, conducting performance reviews, developing performance improvement plans, and professional development

  • Ensure appropriate training tools are utilized

  • Leads Restaurant Management team meetings at a minimum of every other week to communicate relevant operations information, e.g. seasonal products

Operational Excellence

  • Create and maintain a people first culture in the restaurant

  • Monitor, follow up and report training progress

  • Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitation guidelines; comply with all applicable laws

  • Ensure Brand standards, recipes, systems and marketing windows are executed correctly

  • Prepare, complete and follow up on action plans for remodels and new restaurant openings


  • Continuous assessment of profitability

  • Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand standards, sales, marketing, and labor and food costs

  • Drives sales by developing action plans to improve business

  • Ensure tools and systems are in place to roll out new products, systems and processes

Key Competencies

Guest Focus

  • Understands and exceeds guest expectations, needs and requirements

  • Develops and maintains guest relationships

  • Displays a sense of urgency with guests

  • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

  • Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results

  • Sets and maintains high standards for self and others, acts as a role model

  • Consistently meets or exceeds goals

  • Contributes to the overall team performance; understands how his/her role relates to others

  • Sets, prioritizes and maintains focus on important activities

  • Reads and interprets reports to establish goals and deliver results

  • Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results

Problem Solving and Decision Making

  • Identifies and resolves issues and problems

  • Uses information at hand to make decisions and solve problems; includes others when necessary

  • Identifies root cause of a problem and implements a solution to prevent from recurring

  • Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence

  • Develops and maintains relationships with team

  • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

  • Encourages collaboration and teamwork

  • Leads others; negotiates and takes effective action

Building Effective Teams

  • Identifies and communicates team goals

  • Monitors progress, measures results and holds others accountable

  • Creates strong morale and engagement within the team

  • Accepts responsibilities for personal and team commitments

  • Recognizes and rewards employee’s strengths, accomplishments and development

  • Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

Conflict Management

  • Seeks to understand conflict through active listening

  • Recognizes conflicts as an opportunity to learn and improve

  • Resolves situations using facts involved, ensuring consistency with policies and procedures

  • Escalates issues as appropriate

Developing Direct Reports and Others

  • Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills

  • Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly

  • Provides challenging assignments for the purpose of developing others

  • Uses coaching and feedback opportunities to improve performance

  • Identifies training needs and supports resources for development opportunities

Business and Financial Acumen

  • Understands guest and competition; translates and applies own expertise to address business opportunities

  • Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change

  • Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, adjust accordingly and set goals

  • Understands, analyzes and communicates the key performance/profit levers and manages to these measures

Leading with Vision

  • Sets clear, meaningful, challenging and attainable group goals and expectations that are aligned with those of the organization

  • Drives a clear vision or sense of purpose and clearly communicates to the team

  • Links mission, vision, values, goals and strategies to everyday work

Strategic Thinking

  • Sees where current trends will lead, and how they may influence the organization’s direction

  • Translates the vision for a program into clear strategies

  • Thinks in strategic terms and can make the connection across functional teams