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Aerotek Customer Care Agent in Randolph, Massachusetts

We are representing a growing company in the transportation and aviation industry that is looking to bring on a new Customer Care Agent!

This is a remote position only temporarily - role will be full time, in-office post COVID! In order to be considered, applicants MUST be local and able to commute to the office location once offices are open again

This position requires schedule flexibility! Interested applicants must be flexible to work between the hours of 6AM to 11 AM. Once training is completed, a set schedule will be assigned consisting of weekdays + 1 weekend day.

Position Description:

  • Obtain flight itinerary and other relevant trip information from clients regarding upcoming or current flights and accurately enter information into company internal system.

  • Provide direct guidance and assistance to clients regarding company products, services, and requests.

  • Take ownership of potential problems and offer creative problem solving to resolve issues.

  • Employ prompt and concise communication with clients and internal departments.

  • Must possess excellent problem-solving skills, confidence, sound-decision-making skills, ability to work under pressure, and handle angry clients if issues should arise.

  • This position will handle a mixture of admin/office-based functions with communication via phone and email with clients.

Position Qualifications:

  • This person will be working with high-end clientele, so customer service and professionalism are absolute must haves.

  • Candidates must also be confident, self-motivated, detail-oriented, organized, and possess the ability to multi-task.

  • Prior experience in the hotel, restaurant, or aviation industry is a huge plus - but not required.

  • Schedule flexibility is a must - candidates will be offered a set schedule but scheduling and hours will always be driven by the business needs!

We are hiring for the right attitude and personality more than a resume. This is an amazing opportunity to get your foot in the door with a very exciting company offering exciting career growth and a commitment to training and developing their new hires.

PLEASE REACH OUT DIRECTLY FOR ADDITIONAL DETAILS! You may apply directly to this job posting for immediate consideration or call Aniko directly at 781-356-6995.

´╗┐We are actively hiring and setting up interviews - reach out/apply today!

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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