Blue Cross Blue Shield of Massachusetts Sr. Manager Engineering/Development and Support - Digital Solutions in Quincy, Massachusetts
Ready to help us transform healthcare? Bring your true colors to blue.
At Blue Cross Blue Shield of Massachusetts, we have an exciting opportunity for an energetic, passionate, and accomplished digital solutions developer/manager responsible for development and production support to enable a personalized, consistent, and engaging customer experience across all BCBSMA digital assets. This critical role, reporting directly to the Director Digital Tech Delivery, works closely with key senior business and technology partners, vendors, member service teams to deliver and support mobile, web, and other digital applications for MyBlue member, provider, and broker portals. This is a hands-on technical position that requires an ideal candidate to closely involve technical discussion around architecture, design, development, and operational support.
Primarily accountable for the technical direction and leadership for operational support of digital applications.
Provide production support coverage and leadership to MyBlue member, provider, and broker portals.
Partner with other Digital development, architecture, and development teams to ensure coordination and synergies for all Digital properties are met. They are optimally delivered for the highest level of member satisfaction from a support perspective.
Partner with other technology teams (e.g., architecture, security, infrastructure, data warehouse & analytics) to assess their initiatives' impacts and ensure any impact on MyBlue application is addressed.
Keep stakeholders well informed of development and support effort status and serve as a liaison between engineers and business partners.
Communicate complex technical topics to non-technical resources and leadership. Provide technical guidance on alternative approaches to resolving issues that arise - document and articulate complex solutions via diagrams and presentations.
Provide resource & effort estimations and partner closely with developers, analysts, testers KLO POD members to deliver production bug fixes and minor enhancements.
Coach, mentor, and influence technology and business stakeholders on how best to leverage the Digital platforms/solutions and maximize business value.
Provide the conduit between business and technical resources to ensure technical design, development, and testing meet our business partners' needs and optimal production performance.
Ability to thrive in an Agile POD environment with virtual teams comprised of onshore/offshore and local/remote resources
Technical Solution/Product Delivery Experience:
Deep hands-on experience architecting, developing, delivering, and supporting mobile and web-based applications.
Proven experience in delivering solutions using industry-standard technologies including Angular 5, JSON, REST, OAUTH2, HTML5, iOS, Android, Ionic
Experience with web service integration (SOAP, REST, JSON, XML) to integrate web/mobile applications to server-side systems
Experience with API technologies including Apigee, Springboot; IIB & DataPower a plus
Experience in a public cloud environment, preferably AWS
Experience with DevSecOps including Jenkins, Artifactory, and GitHub
Proven ability to design, optimize, and integrate business processes across disparate system and technologies
Experience with Agile methodology, web/mobile testing tools, deployment and configuration management tools, and secure infrastructure management
Excellent analysis skills and the ability to develop & document processes and methodologies.
Familiarity with web/mobile analytics solutions
Additional technical considerations:
MEAN stack understanding/usage, API Management tools, and familiarity with RESTful API development
Mobile development (hybrid and native) and web development; including tools (JIRA, GIT, testing tools, etc.)
Cloud versus on-premise infrastructures; familiarity with PaaS offerings
Security and Identity access management experience
The familiarity of the following a plus:
Drupal Content Management System
IBM Websphere Portal Server
Experience leading teams in design, delivery, and supporting technical solutions
Ability to build strong relationships in a matrix organization, particularly with teams in enterprise architecture, security, infrastructure, services, and data analytics
Experience in forging relationships across technical & business resources and leveraging networks
Experience in collaborating with technology vendors and research providers to solution new business capabilities
Ability to align with leadership direction and provide recommendations to optimize technology to deliver business value quickly with quality
Ability to coach, mentor, and influence resources inside and outside of the direct span of control
Essential Personal Characteristics:
Work collaboratively with cross-functional teams
Strong analytical and problem-solving skills
Proven self-starter with demonstrated ability to make decisions
Excellent presentation and facilitation skills
Excellent customer service skills
Able to handle multiple priorities simultaneously
Ability to work in a fast-paced, flexible, Agile POD environment
Excellent interpersonal skills
Solid leadership skills
Self-motivated, detail-oriented, and excellent organizational and time management skills
Education and Experience:
Bachelor’s degree in Technology, Engineering or related field (Master's degree preferred)
Minimum of 8 years of technical experience
Minimum of 3 years of experience in a leadership role delivering complex enterprise projects
LocationBoston, QuincyTime TypeFull time
Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power, Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.
Our Commitment to You
We are committed to investing in your development and providing the necessary resources to enable your success. We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance.
Blue Cross Blue Shield of Massachusetts is an Equal Employment / Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.
Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.