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Blue Cross Blue Shield of Massachusetts Sr. Manager Engineering/Development and Support - Digital Solutions in Quincy, Massachusetts

Ready to help us transform healthcare? Bring your true colors to blue.

At Blue Cross Blue Shield of Massachusetts, we have an exciting opportunity for an energetic, passionate, and accomplished digital solutions developer/manager responsible for development and production support to enable a personalized, consistent, and engaging customer experience across all BCBSMA digital assets. This critical role, reporting directly to the Director Digital Tech Delivery, works closely with key senior business and technology partners, vendors, member service teams to deliver and support mobile, web, and other digital applications for MyBlue member, provider, and broker portals. This is a hands-on technical position that requires an ideal candidate to closely involve technical discussion around architecture, design, development, and operational support.

Responsibilities:

  • Primarily accountable for the technical direction and leadership for operational support of digital applications.

  • Provide production support coverage and leadership to MyBlue member, provider, and broker portals.

  • Partner with other Digital development, architecture, and development teams to ensure coordination and synergies for all Digital properties are met. They are optimally delivered for the highest level of member satisfaction from a support perspective.

  • Partner with other technology teams (e.g., architecture, security, infrastructure, data warehouse & analytics) to assess their initiatives' impacts and ensure any impact on MyBlue application is addressed.

  • Keep stakeholders well informed of development and support effort status and serve as a liaison between engineers and business partners.

  • Communicate complex technical topics to non-technical resources and leadership. Provide technical guidance on alternative approaches to resolving issues that arise - document and articulate complex solutions via diagrams and presentations.

  • Provide resource & effort estimations and partner closely with developers, analysts, testers KLO POD members to deliver production bug fixes and minor enhancements.

  • Coach, mentor, and influence technology and business stakeholders on how best to leverage the Digital platforms/solutions and maximize business value.

  • Provide the conduit between business and technical resources to ensure technical design, development, and testing meet our business partners' needs and optimal production performance.

  • Ability to thrive in an Agile POD environment with virtual teams comprised of onshore/offshore and local/remote resources

Technical Solution/Product Delivery Experience:

  • Deep hands-on experience architecting, developing, delivering, and supporting mobile and web-based applications.

  • Proven experience in delivering solutions using industry-standard technologies including Angular 5, JSON, REST, OAUTH2, HTML5, iOS, Android, Ionic

  • Experience with web service integration (SOAP, REST, JSON, XML) to integrate web/mobile applications to server-side systems

  • Experience with API technologies including Apigee, Springboot; IIB & DataPower a plus

  • Experience in a public cloud environment, preferably AWS

  • Experience with DevSecOps including Jenkins, Artifactory, and GitHub

  • Proven ability to design, optimize, and integrate business processes across disparate system and technologies

  • Experience with Agile methodology, web/mobile testing tools, deployment and configuration management tools, and secure infrastructure management

  • Excellent analysis skills and the ability to develop & document processes and methodologies.

  • Familiarity with web/mobile analytics solutions

Additional technical considerations:

  • MEAN stack understanding/usage, API Management tools, and familiarity with RESTful API development

  • Mobile development (hybrid and native) and web development; including tools (JIRA, GIT, testing tools, etc.)

  • Cloud versus on-premise infrastructures; familiarity with PaaS offerings

  • Security and Identity access management experience

  • The familiarity of the following a plus:

  • Drupal Content Management System

  • Oracle/Mongo DB

  • Apigee

  • IBM IIB

  • IBM Websphere Portal Server

Leadership/Partnership Experience:

  • Experience leading teams in design, delivery, and supporting technical solutions

  • Ability to build strong relationships in a matrix organization, particularly with teams in enterprise architecture, security, infrastructure, services, and data analytics

  • Experience in forging relationships across technical & business resources and leveraging networks

  • Experience in collaborating with technology vendors and research providers to solution new business capabilities

  • Ability to align with leadership direction and provide recommendations to optimize technology to deliver business value quickly with quality

  • Ability to coach, mentor, and influence resources inside and outside of the direct span of control

Essential Personal Characteristics:

  • Work collaboratively with cross-functional teams

  • Strong analytical and problem-solving skills

  • Proven self-starter with demonstrated ability to make decisions

  • Excellent presentation and facilitation skills

  • Excellent customer service skills

  • Able to handle multiple priorities simultaneously

  • Ability to work in a fast-paced, flexible, Agile POD environment

  • Excellent interpersonal skills

  • Solid leadership skills

  • Self-motivated, detail-oriented, and excellent organizational and time management skills

Education and Experience:

  • Bachelor’s degree in Technology, Engineering or related field (Master's degree preferred)

  • Minimum of 8 years of technical experience

  • Minimum of 3 years of experience in a leadership role delivering complex enterprise projects

LocationBoston, QuincyTime TypeFull time

Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power, Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.

Our Commitment to You

We are committed to investing in your development and providing the necessary resources to enable your success. We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance.

Blue Cross Blue Shield of Massachusetts is an Equal Employment / Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.

Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.

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